I submitted a Deezer support ticket three weeks ago but it did not help. ☹️We had Albums, EPs, Singles, etc. sections until a few months ago.Then a "More albums" section appeared at the bottom of some artists' page, where Albums, EPs, Singles, etc. were shuffled and messy, and also never counted as their artists' latest release.They fixed this exact same issue three years ago or so.Now the "More albums" sections are gone again, and that's good, but:1) The "Featured in" section also vanished for all artists, and I do not know if it was by accident or intentional.2) Albums, EPs, Singles, etc. that were under the "More albums" section are still missing; they are on the Deezer catalog, if you search for them you will find them, the artists are correct, but these releases are no longer shown on their artists pages, as if they were hidden.3) Songs linked to an artist may appear on another artist's page with the same name too; if I take the album and click the artist name, it opens the right
The "More albums" sections are gone too, and that's good, because they were a mess and never counted as their artists' latest release, but Albums, EPs, Singles, etc. that were under the "More albums" section have not been visible on their respective artist pages since; they are on the Deezer catalog, if you search for them you will find them, the artists URLs are correct, but these releases are no longer shown on their artists pages, as if they are hidden.This issue is even worse than the "Featured in" section, as it badly affects all Deezer versions, not just the web browser one. It is so weird not being able to find an album on the artist page that opens from the album itself. Deezer catalog is actually broken by these issues.
And to make matters worse, they are phasing out their Free plan in many countries. How can they ask to pay for a subscription when a core feature of their music catalog has not been working for so many weeks now?I submitted a Deezer support ticket over a month ago, but it did not help. 😖
Yes, the "More albums" sections are a mess and never count as their artists' latest release. I remember when Deezer fixed this exact same issue for all artists three years ago or so. They are capable of it, but here we go again.They removed the "More albums" section from all artist pages about a month ago. That is further proof they can find them and massively edit all the artists pages, if they just want to.But Albums, EPs, Singles, etc. that were under the "More albums" section are hidden now. They are still on the Deezer catalog, if you search for them, but no longer visible on their respective artist pages.It is so weird not being able to find an album on the artist page that opens from the album itself. As a serious flaw in their system, it should have been a high priority; instead, it has been almost six months.
And to make matters worse, they are phasing out their Free plan in many countries. How can they ask to pay for a subscription when a core feature of their music catalog has not been working for so many weeks now? I submitted a Deezer support ticket over a month ago, but it did not help. 😖 The Free plan has been mostly phased out where I am already - only available on desktop versions now. One of Deezer’s selling points is the size of the catalog - but if you can’t find some of it then what’s the point? How do you submit a support ticket? You can submit a request here: https://support.deezer.com/hc/requests/new
Oh, I did not know about this, I was just trying to get an issue solved! 😮
I would still prefer the issue to get solved, though. 😅
Do not know, but they seem like different issues, even though the "Featured in" and "More albums" sections vanished at the same time. I agree and hope the former to get restored, while the latter to get split into Albums, EPs, Singles, etc.
Fingers crossed for the first issue, but the second one is much more important and serious.Since I remember a "More albums" section where those releases were and it suddenly disappeared from the pages of all the artists, would it be possible to do the same to get those hidden releases back in place under the Albums, EPs, Singles, etc. sections?
I actually thought they fixed it three years ago, but maybe only the pages I provided got fixed, who knows. 🤔
When the "More albums" section was visible, we could at least ask for it to be fixed. This was how I realized the issue existed in the first place, and then I was able to provide two examples.By the way, I have never seen unofficial albums there. And when that section was deleted again, I was hoping the releases would be restored under their respective categories (Albums, EPs, Singles, etc.), but that was not the case. It's harder for us to find hidden official albums now.
This actually happens on all platforms. Some are just faster at solving these issues. We can do our part by reporting them or submitting a Deezer support ticket. I can usually get them to fix the artists I follow within a few days.
I usually give some feedback when asked.Hope this was the intended screenshot, though. 😅
Thank you, that's huge! 😊However, maybe it is not exactly what I was looking for, because I think Deezer has specific criteria that may or may not be the same or similar to the most common definitions.
I can not find it in the Android app. It is an exclusive feature of the iOS app, isn't it?
I thought until now that you could transfer the collected music without an active subscription. For TuneMyMusic and other transfer services, you have to authorize access to your Deezer account. Is the problem here that Deezer only provides the offer page in this case, @ChrisTwoFour? Perhaps support can provide an extract of the music as a csv or txt file? Hey @E0xc815, I thought so too. Yes that's correct, it only gave the offers page. I'll give it a try, I didn't bother to contact customer care since I'm no longer a client or a customer. I'll give it a shot and ask. Thank you for reaching out bro🤜🤛 So the account does not remain free with grayed out songs or 30 second previews, does it? 😯I'm sorry to hear that. I thought you could always log in at least. That's sad to know.
After being a Deezer Free user for many years now, I was sincerely disappointed too. However, I chose to give the Premium subscription a chance, and I have to say it is not bad at all. I will definitely try it for a few weeks to see if it is really worth it, but I understand not all services can afford a free plan, especially when advertising revenue is not enough to make it sustainable.
Besides the audio quality, which is probably the first reason for almost all of us here, I would also add Flow, Lyrics feature, Favorites management and playability (if you know what I mean), and, last but not least, the new Artist-Centric Payment System.
I just found out the "More albums" section is still available on the Android app, so we can keep checking for hidden albums of our favorite artists and ask Deezer support to fix them until the issue is solved at the root cause.
I forgot to point out the "Featured in" section still works on the Android app, so we can not say it is no longer available on Deezer, because that would not be the truth!
I second this question and I am absolutely interested in an answer, since notifications do not work for me either. I have always wondered why I only get them for a few artists instead of all my favorites.
I think they are still working on it, though. The "Featured in" section on the web browser version is finally back but shows fewer albums than the corresponding section on the Android app. 🤔
True, the most popular of all seems to do best, but you can see similar issues on other streaming platform services too, to be fair.
If you try the URL below in a web browser when logged in to Deezer, what do you see?https://www.deezer.com/smarttracklist/monthly-top
Do not know if it is just a happy coincidence, but this week I got my Friday New Releases playlist after an untold number of weeks or even months of never getting it.I still do not get notifications from all my favorite artists, but it is a step further in the right direction, because at least I can find all the new releases from the artists I love in this playlist.https://www.deezer.com/smarttracklist/new-releases
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