The song that impacted you the most -THE THREAD 🔉
Any update? After listening to a podcast via one bluetooth headphone for 6 hours without touching my phone… deezer has used 46% of my battery. I now have to fully charge my phone every day after work because of deezer.
Hi @wreckitrocco, thanks for your message. Could you please access the following article, Exclude An Artist Or Track From Deezer Recommendations, to confirm if you have followed all the necessary procedures? thanks for your response! I have reviewed the article and it seems i am following the necessary procedures to exclude artists and tracks from track mix.
here are screenshots so you can see how Alfredo evaded every single question i asked. Im not judging him personally, i just do not understand why all of my questions were avoided and the case was declared closed, problem solved. It is not solved for me as i still have questions that deezer support refuses to answer. If someone were to answer my questions, i too could feel like this is resolved and go on with my life.
@Yula even you seem to not notice that i asked questions above… can you answer *any* of them? Do you work for deezer? If so, surely you can help answer my questions. Being ignored when i ask basic questions is infuriating and makes me feel like deezer is definitely not the app for me.
Hi @Yula he TRULY ignored my questions. At no point did i ask for all pop music to be removed… not even close.my questions were relevant and could help me understand deezer. For example, i asked “are excluded artists supposed to appear in the ‘playlists youll love’ section?” And he chose to not answer and to not even acknowledge that i had asked a question. Can you answer that question?
After waiting 24hrs for a response from Deezer customer support, they tried to help me while simultaneously ignoring every single question i asked. can someone help me?when i see a band i dont like, for example insane clown posse and i click “do not recommend this artist” why does that artist still play in flow? If i exclude an artist, will they still show up in “made for you” and “release radar” and “discovery” ? If you are viewing a recommended playlist and you click “do not recommend this track” dows anything happen visually? Support would not answer these very basic questions and then claimed that they fixed my problem but did not.
Are excluded artists supposed to appear in “playlists youll love” ? I have excluded a large amount of pop artists and every playlist recommended to me is full of the excluded artists that i hate. Already contacted support a few minutes ago, I just wanted to voice my experience with this feature not working for me as well
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