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Answered

Favorites won't load on Android anymore


- Deezer beta app

Favorites stopped loading on Friday 2024-09-20

I've reinstalled the app and the issue is still present.  Favorite tracks is just a blank page of various gray squares.

 

What gives Deezer?  Put in some telemetry so you know when stuff gets broken.  Folks are paying for this and such regressions are not acceptable for a mature product!

 

Thank you..

Best answer by Jay_Yeezy

Thank you Jaime

Jaime.Deezer wrote:

Hi @Jay_Yeezy @awesomemac , the problem has been identified and fixed. We will publish a new beta update by the end of day.
Thanks for your patience

 

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10 replies

awesomemac
Deezer Legend
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  • Deezer Legend
  • 1508 replies
  • September 23, 2024

Is this issue also present in the recent Deezer release (8.0.21.3)?

And if this is only in the beta, please report it here:

 

https://en.deezercommunity.com/android%2Dbeta%2D30/android%2Dbeta%2Drelease%2Dnotes%2D8%2D0%2D22%2D1%2D79476?postid=243635#post243635


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5191 replies
  • September 24, 2024

Hi @Jay_Yeezy @awesomemac , the problem has been identified and fixed. We will publish a new beta update by the end of day.
Thanks for your patience


  • Author
  • Runaway Baby
  • 4 replies
  • Answer
  • September 25, 2024

Thank you Jaime

Jaime.Deezer wrote:

Hi @Jay_Yeezy @awesomemac , the problem has been identified and fixed. We will publish a new beta update by the end of day.
Thanks for your patience

 


  • Tiny Dancer
  • 2 replies
  • October 6, 2024

I'm having the same issue of my favourite playlist is just grey boxes and won't play any songs. And on the front menu, the album covers glitch and jump..

This issue seems to have only happened since the latest update, and the page keeps saying I need to get a subscription... but I was able to listen to the playlists whilst on my WiFi on my laptop but I can't on my phone.

 


awesomemac
Deezer Legend
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  • Deezer Legend
  • 1508 replies
  • October 6, 2024

I guess that you have tried to reinstall the app?


  • Tiny Dancer
  • 2 replies
  • October 7, 2024

Awesomemac yeah I have and I still have the same issues.

I've got the latest update 8.0.22.4

 


  • Tiny Dancer
  • 2 replies
  • October 11, 2024
Scruff193 wrote:

Awesomemac yeah I have and I still have the same issues.

I've got the latest update 8.0.22.4

 

Ive got the exact same same problem. If it's no longer free, I'll just move over to Spotify. It's a shame as I've been with deezer since early 2019. 


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5191 replies
  • October 13, 2024

Hi @Mo Shez @Scruff193  if you click on “play a mix inspired by this playlist” it should play the mix as it did before directly on clicking shuffle.
Thanks


awesomemac
Deezer Legend
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  • Deezer Legend
  • 1508 replies
  • October 13, 2024

@Jaime.Deezer: Isn’t both questions from @Mo Shez and @Scruff193 related because Deezer Free isn’t available anymore in their country?


  • Tiny Dancer
  • 2 replies
  • October 14, 2024
Jaime.Deezer wrote:

Hi @Mo Shez @Scruff193  if you click on “play a mix inspired by this playlist” it should play the mix as it did before directly on clicking shuffle.
Thanks

Im in the UK. Usually when you press shuffle it plays the playlist. When you click inspired it doesn't play your own playlist. It plays random music. I've been with deezer early 2019. 

Not for me anynore. 


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