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Deezer through Sonos is "stopping" or skipping songs on regular basis

  • September 4, 2023
  • 1 reply
  • 155 views
T
Runaway Baby

Hi,

Deezer on Sonos is regularly either stopping and starting again or skipping songs.  This is definitely not linked with our internet connection (very stable - up to 1 gb). This happens in our two places … and it’s random… some days it’s perfectly ok, some days it terrible especially while streaming “flow” or  

 

No stop through the app on phone, or on the TV…

Sonos works perfectly with all other streaming… just Deezer is doing that..

definitely you have a bug or something not efficient in the buffering… 

Btw same problem on Sonos 1 or Sonos 2… we have both configurations in two different places…

Best answer by Leonídia.Deezer

Hello @ThorstenB. thanks for your message.

Sorry to hear that, indeed not the UX we would like for all our users.

But as the integration of the Deezer API is handle by Sonos, I recommend you contact Sonos Customer Support and open an incident there.

Both teams (Deezer and Sonos) work very close internally, so if they need something from us, we are always ready to collaborate with them.

Nevertheless, have you tried to unlink the service, reset the Sonos app or delete the app and install again?

Here is one helpful link from Sonos - HERE. From there you can open a ticket with Sonos Support.

Hope all gets sorted out soon.

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1 reply

Leonídia.Deezer
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Hello @ThorstenB. thanks for your message.

Sorry to hear that, indeed not the UX we would like for all our users.

But as the integration of the Deezer API is handle by Sonos, I recommend you contact Sonos Customer Support and open an incident there.

Both teams (Deezer and Sonos) work very close internally, so if they need something from us, we are always ready to collaborate with them.

Nevertheless, have you tried to unlink the service, reset the Sonos app or delete the app and install again?

Here is one helpful link from Sonos - HERE. From there you can open a ticket with Sonos Support.

Hope all gets sorted out soon.

Leonídia.Deezer
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  • Leonídia.Deezer
    Leonídia.Deezer
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