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Answered

Can't claim artist profile

  • October 19, 2022
  • 4 replies
  • 408 views

I have added my UPC and it keeps saying unknown error. I own the label the release is on and so I know the UPC is definitely correct.

Best answer by Yula

Hey @XtelRec @Kameek, please send a ticket to our Costumer Care here. 

They can check your request and tell you where the problem is! 

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4 replies

  • Tiny Dancer
  • 2 replies
  • October 21, 2022

Similar problem with Artist Profile. It says the UPC doesn’t match the Label, but it’s 100% correct.


FriskyProdigy
Deezer Legend
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  • Deezer Legend
  • 243 replies
  • October 21, 2022

Hello @Kameek & @XtelRec,

In your case follow instructions outlined here.

If this doesn’t help, go here and navigate to your account.

If all fail, please contact support here.


  • Tiny Dancer
  • 2 replies
  • October 21, 2022
FriskyProdigy wrote:

Hello @Kameek & @XtelRec,

In your case follow instructions outlined here.

If this doesn’t help, go here and navigate to your account.

If all fail, please contact support here.

Whoops, meant Label Profile.

But yeah, a link to an outdated FAQ and to the creators site, where I can’t do anything because I’m just getting the already told error, won’t be helpful in both cases anyway 😓


Yula
Moderator
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  • Moderator
  • 3225 replies
  • Answer
  • October 27, 2022

Hey @XtelRec @Kameek, please send a ticket to our Costumer Care here. 

They can check your request and tell you where the problem is!