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Answered

Can't claim artist profile

  • 19 October 2022
  • 4 replies
  • 349 views
K
Rank

I have added my UPC and it keeps saying unknown error. I own the label the release is on and so I know the UPC is definitely correct.

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Best answer by Yula 27 October 2022, 16:25

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4 replies

Yula
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Userlevel 7
Badge +10

Hey @XtelRec @Kameek, please send a ticket to our Costumer Care here. 

They can check your request and tell you where the problem is! 

(She/her) add your pronouns to your signature!
X
Rank

Hello @Kameek & @XtelRec,

In your case follow instructions outlined here.

If this doesn’t help, go here and navigate to your account.

If all fail, please contact support here.

Whoops, meant Label Profile.

But yeah, a link to an outdated FAQ and to the creators site, where I can’t do anything because I’m just getting the already told error, won’t be helpful in both cases anyway 😓

FriskyProdigy
Rank
Userlevel 6
Badge +6

Hello @Kameek & @XtelRec,

In your case follow instructions outlined here.

If this doesn’t help, go here and navigate to your account.

If all fail, please contact support here.

X
Rank

Similar problem with Artist Profile. It says the UPC doesn’t match the Label, but it’s 100% correct.

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