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tracks skip


I am Deezer HIFI subscriber.. i encounter track skip problem in these last few days. I resetted routers n devices but the problem is still there. Please let know how to solve it.   Cheers,   Lim

Best answer by Jaime.Deezer

@Lim Cung Wei could you please try the following:

  • Log out of Deezer on all devices it might be logged in
  • Get a new password for your Deezer account via this link
  • Delete Deezer from the Sonos app
  • Turn off your sound system device for 1-2 minutes
  • Turn it back on
  • Add Deezer to the Sonos app
  • Login with your new Deezer password

Let me know if that works

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4 replies

Jaime.Deezer
Community Manager
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  • Community Manager
  • 5222 replies
  • April 29, 2022

Hey @Lim Cung Wei could you provide more information in order to help you?
does this happens in all devices, and when?
Thanks 


  • Author
  • Runaway Baby
  • 5 replies
  • April 30, 2022

I use Sonos system, i created playlists and when i played the playlist some of the tracks were skipped.


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5222 replies
  • Answer
  • May 1, 2022

@Lim Cung Wei could you please try the following:

  • Log out of Deezer on all devices it might be logged in
  • Get a new password for your Deezer account via this link
  • Delete Deezer from the Sonos app
  • Turn off your sound system device for 1-2 minutes
  • Turn it back on
  • Add Deezer to the Sonos app
  • Login with your new Deezer password

Let me know if that works


  • Author
  • Runaway Baby
  • 5 replies
  • May 1, 2022

Thanks Jaime


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