Skip to main content
Rising Star
Mar 26, 2022 1:47 PM UTC
Answered

[Windows app] Your computer seems to be offline. We'll keep trying to reconnect

Just started using deezer and I installed the windows app. Now this message keeps popping up, which is extremely annoying:

 

 

How do I fix this?

App version is 5.30.190

    This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link
    Yula
    YulaAnswer
    Deezer Staff
    Mar 27, 2022 4:26 PM UTC

    Hey there @JAO1! 

    Can you please reinstall the app here and let me know how it goes? 

    https://www.deezer.com/desktop/download/artifact/win32/x86/5.30.160

    (She/her) add your pronouns to your signature!

    8 replies

    Yula
    Deezer Staff
    YulaAnswer
    Deezer Staff
    Mar 27, 2022 4:26 PM UTC

    Hey there @JAO1! 

    Can you please reinstall the app here and let me know how it goes? 

    https://www.deezer.com/desktop/download/artifact/win32/x86/5.30.160

    (She/her) add your pronouns to your signature!
    JAO1Author
    Rising Star
    Mar 27, 2022 4:38 PM UTC

    Thanks for the download link. I installed that one but it is still giving me the notification

    Yula
    Deezer Staff
    Deezer Staff
    Mar 28, 2022 1:42 PM UTC

    @JAO1, as often as it did before? 

    Do you have the same problem on browser? 

    (She/her) add your pronouns to your signature!
    JAO1Author
    Rising Star
    Mar 28, 2022 6:08 PM UTC

    The problem does not occur in the browser, but it would be nice to have it fixed in the app as well. I would say it happens as often in the new app as in the other one 

    JAO1Author
    Rising Star
    Apr 5, 2022 5:51 PM UTC

    So, no fix?

    Yula
    Deezer Staff
    Deezer Staff
    Apr 7, 2022 10:57 AM UTC

    Hello @JAO1, we can’t reproduce the issue. 

    I think it might actually be related to your connection and not to the app. 

    If you connect to another wifi do you still get the error message? 

    (She/her) add your pronouns to your signature!
    JAO1Author
    Rising Star
    Apr 7, 2022 4:59 PM UTC

    Hi @Yula ,

     

    It could be my connection. I am running a pihole in my network to block unwanted trackers. However, in Deezer's privacy settings I have disabled all trackers. So unless there are additional trackers in the app that are not disabled by the privacy controls, I have no idea how the error message is possible. Is there a specific hostname that gets checked to see if the connection is alive?

    JAO1Author
    Rising Star
    Apr 10, 2022 1:27 PM UTC

    --text removed--