sonos deezer unable to browse music ?

@W.H. 

Thanks for the feedback. That is also my conclusion. Let’s push this to @Yula and maybe she can escalate the case for you. 
 

Any help will be appreciated. Can you do this?

Just done… 😎

Deezer doesn't answer...

@Yula does know about the problem and is going for some internal investigations.  
😎

But it takes some time… 

Be sure they are aware of your problem. 

The simplest solution that came to my mind is to copy my existing account to the one I ran for testing. It wouldn't explain the cause of the problem, but it might allow me to use Deezer on Sonos without any problems.

Then I would delete the old account and only use the new one.

@W.H. 

Would be the „quick and dirty“ solution. 😅

Hey there @W.H., sorry for the late reply I was trying to understand what happened with your ticket in Costumer Care. 

Before you transfer your content please reset the password of your Deezer account: 

https://www.deezer.com/password/reset

Then log out and back in your account on the Sonos app. 

No problem. 

I've done it a few times already, did it again today. The problem still exists for Admin profile:

All other profiles work fine:

So weird @W.H., I don’t see anything on your account that would justify this… 

I have cleared the cache on your back end, can you try reconnecting again now? 

Make sure all the apps are updated, if nothing works still we might have to copy your music to a new profile in the family account. 

@Yula  I reconnected, nothing changed .

I have another idea what could be the reason for this behavior. I'll send a private message to @Superschlumpf  and ask him to forward it to you.

It seems to me that the key to solving my problem is in the answer to the question of what is the difference between adding a Deezer account to S1 and to S2. Sonos says there is no difference. For me it is, because in S1 everything works fine, in S2 it doesn't.

I took one of my Era 100 speakers to the house of a friend who has never used Sonos and doesn't have a Deezer account. I reset the speaker. I installed the Sonos S2 app on his phone. I created a new Sonos account for him, launched a new Sonos system in his house. I added an Era100 speaker to this system, then tried to add my Deezer account to his system. When I authorized myself with Deezer and chose the Admin profile to add, I was supposed to switch to the Sonos app and use that profile. The window to add an Admin profile did not appear in the Sonos app. As I selected a different profile, I added it without a problem. When I wanted to add an Admin profile again, Sonos added another free profile, not yet added to this system.

To sum up - the problem is with any Sonos S2 system to which I am trying to add my Deezer account.

@Yula  Can I ask you to copy the Admin profile from my account to the test account I created?

@W.H. 

Hey… i‘m so sorry for all the trouble you‘re having with this. Thanks a lot for testing everything, but i really think switching to the new account you have created is the best idea. I hope @Yula can help transferring the content. 

The problem seems to have been solved, although I don't know how.

Deezer support asked me to upload videos of me adding Deezer profiles to the Sonos app. Once again, I deleted all Deezer profiles from Sonos and started recording videos.

The iPhone application did not allow me to add an admin profile, as it did many times before. Android added this profile until today, but I couldn't browse music. This time, after adding the admin profile on Android, everything started working.

@Superschlumpf and @Yula  I will send you links to videos in private messages. Thank you for your good advice and willingness to help. I really appreciate that.

@W.H. 

Yeah… 😎 

I‘m very happy to hear such good news. Thanks for being patient all the time…

If there‘s anything you need further help, don’t hesitate to ask again. 
regards

Ralf