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One Hit Wonder
March 7, 2023

sonos deezer unable to browse music ?

  • March 7, 2023
  • 42 replies
  • 1724 views

Suddenly unable to access Deezer via Sonos. Error message says “Unable to browse music”. I’ve updated both apps, reauthorized Deezer to run in Sonos but still nothing. 

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    42 replies

    Rising Star
    March 24, 2023

    I thought about it. I'll give Sonos support a little more time, if they don't come up with anything, I'll do it.

    Thank you very much for all your advice and suggestions!

     

    Superschlumpf
    Superuser
    Deezer "Sonos Master" Legend
    March 24, 2023

    @W.H. 

    You‘re welcome… 

    Do you have a case number from Sonos support team? Have they done some diagnosis of your system? 
    I talked about your problem with my buddy from german Sonos support team and he can take a look at your case if you like. 

    [he/him] Deezer is music, but Deezer and Sonos is party !
    Rising Star
    March 24, 2023

    I will send you a private message...

    Superschlumpf
    Superuser
    Deezer "Sonos Master" Legend
    March 24, 2023

    I will send you a private message...

    Good choice… 

    [he/him] Deezer is music, but Deezer and Sonos is party !
    Rising Star
    March 24, 2023

    Sonos has definitely identified the cause of the problem on my Deezer account side.

    I created a new Deezer account with family plan for testing, added it to my S2 and all members profiles including Admin work fine.

    The problem is clearly specific to my account.

    I will write again to Deezer support asking for help in resolving the issue.

    Superschlumpf
    Superuser
    Deezer "Sonos Master" Legend
    March 24, 2023

    @W.H. 

    Thanks for the feedback. That is also my conclusion. Let’s push this to @Yula and maybe she can escalate the case for you. 
     

    [he/him] Deezer is music, but Deezer and Sonos is party !
    Rising Star
    March 24, 2023

    Any help will be appreciated. Can you do this?

    Superschlumpf
    Superuser
    Deezer "Sonos Master" Legend
    March 25, 2023

    Any help will be appreciated. Can you do this?

    Just done… 😎

    [he/him] Deezer is music, but Deezer and Sonos is party !
    Rising Star
    March 27, 2023

    Deezer doesn't answer...

    Superschlumpf
    Superuser
    Deezer "Sonos Master" Legend
    March 27, 2023

    Deezer doesn't answer...

    @Yula does know about the problem and is going for some internal investigations.  
    😎

    But it takes some time… 

    Be sure they are aware of your problem. 

    [he/him] Deezer is music, but Deezer and Sonos is party !