Hello Community,
We are contacting our partners to let them know that an update is necessary from their end in order to solve the issue.
We thank you for your understanding while we work with our partners to resolve these issues.
It's working on my fitbit now. I had to update both fitbit and deezer apps and restart my fitbit. My music transferred over quickly.
Hi,
I also have a problem with the Samsung TV-app. Login and showing my music is OK, but when I want to play music I got the message: "An error has occured!"and the music don't start. I am using a Samsung UE55F6340 (2014).
On my MOTO-phone everything is working normally.
Is this also a certificate problem?
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We do understand that it has been a month and that some devices still aren’t working.
We have contacted all partners and each of them have to work too in updating this global security certificate.
It is frustrating for you as users and for us as community managers and we would love to have better news for all the affected users.
We appreciate your patience and hopefully this will be completely fix soon.
Deezer takes our money for a (Premium, HiFi, Family) subscription service that suddenly stops working due to a GLOBAL security certificate expiration?!?
This can’t be the truth as it’s your task Deezer, to monitor e.g. such important certificates for expiry and inform your partners about needed certificate renewal actions before hand, so it does not disrupt the service payed by your customers.
I expect Deezer will not only fix this issue together with its partners but also takes some lessons learned here and offers some kind of compensation to paying customers.
Not sure if the problem lies with Deezer. On my iPhone it works without issue. Only not on my Bose appliances…But yeah, expiring certificate is something that should be monitored. Certainly if it is on a critical system…
Actually, i am having issues with my fitbit versa. I have done all troubleshooting with fitbit including a full factory reset and re install of both fitbit and deezer apps. But it still would not synch. I am an iphone user.
That user says that it works on his iPhone standalone, but it doesn't mean his fitbit synced with the iPhone. The problem is located in certificates for additional devices... In the fitbit community they have said that fitbit is working on the solution. But the problem is here for more than one month
Deezer takes our money for a (Premium, HiFi, Family) subscription service that suddenly stops working due to a GLOBAL security certificate expiration?!?
This can’t be the truth as it’s your task Deezer, to monitor e.g. such important certificates for expiry and inform your partners about needed certificate renewal actions before hand, so it does not disrupt the service payed by your customers.
I expect Deezer will not only fix this issue together with its partners but also takes some lessons learned here and offers some kind of compensation to paying customers.
Not sure if the problem lies with Deezer. On my iPhone it works without issue. Only not on my Bose appliances…But yeah, expiring certificate is something that should be monitored. Certainly if it is on a critical system…
Actually, i am having issues with my fitbit versa. I have done all troubleshooting with fitbit including a full factory reset and re install of both fitbit and deezer apps. But it still would not synch. I am an iphone user.
I don't know if the problem is deezer or Fitbit but I will not continue my subscription. The reason of acquiring deezer was having offline music in my runs with Fitbit Sense
Problem with Sonos (S1) still ongoing. Cannot stream from Deezer “too much activity” everything else on Sonos works fine!
The problem with the first-generation Amazon Echo devices is ongoing too. On the brink of cancelling my sub as I need a music service that works.
In the Fitbit Community, a moderator wrote that the problem was known and a solution was being sought. Unfortunately, it's not really clear whether Fitbit needs to adjust something or Deezer needs to reopen something.
Thanks for your patience
Is there anything that we as Fitbit customers can do to help move this along, like contact their customer service and say a few magic words to get them to do their part?
Same problem here.... Unable to connect to Fitbit Sense. I have subscribed with the 3 months promotion but only to work with Sense. I will return to Spotify if you are not able to fix... Sorry
Indeed, just did updates. Working now. Thanks.
Usually, there is warning telling me I need to perform an update. This time none.
For now, it’s working 👍 😊
Hey
Did you use the Bose app to perform the recently released firmware update for the Bose speakers? After that, deezer works again.
Hi, Deezer still not working via my Bose SoundTouch device. It not working for a while now but every month Deezer charges me!!
When will this fix plz? (Belgium)
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Thanks for your patience
Still cannot update Fitbit Sense - can you advise when this will be fixed? I’m paying for a service that I cannot use!
Please can someone advise when Fitbit Sense devices will be fixed as this has now gone on far too long!
I am sorry about that 
Well Jaime - its seems a 'Worldwide' prob with a load of devices, even my Samsung tablet.... has not had any probs since joining in 2018.. til NOW... this MS0002 error being showen as missing thus will not fully function, otherthan the very last album I selected which, I can repeated play. The only service fm Deezer in past week has been off en on... more Off than on. Like 'unable to load'... any offerings.!!!
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Thanks
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I am sorry about that
Still can't get Deezer to work on my Fitbit Sense!!! Disappointed is an understatement!!! I'm now cancelling Deezer!! I've been using Spotify over the last few days and I have to say, absolutely amazing and blown away with their library of music! Half the stuff on Spotify isn't on Deezer! I think Spotify is that good, just ordered the Spotify mighty, which is a tiny clip on player that allows you to listen to Spotify offline when running, without your phone! Fitbit and Deezer should be ashamed, given these connectivity issues that appear to go back many months and still not resolved!!!!
TV is 55PUS6704/12.
My TV: 50PUS6523/12 with last firmware.
Is this issue affecting the early-generation Amazon Echo, as that still isn’t working, yet I’m seeing no updates posted here on those devices? I was told in another friend that the expired certificates were the problem.
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