Hello Community,
We are contacting our partners to let them know that an update is necessary from their end in order to solve the issue.
We thank you for your understanding while we work with our partners to resolve these issues.
+7
Latest update is that it is working in Bose after the latest firmware update.
Users also reported that it is working in Phillips TV app
It is taking longer with other devices such as Fitbit
Thanks for your patience 
It is still not working on my fitbit sense
Any idea how long it will take?
Hi, Deezer still not working on my Philips smart tv. It only shows loading page. When the problem will be resolved?
Has this been resolved for the Fitbit Sense yet? Been trying for the last few days to sync music to my Fitbit Sense. Fitbit App says that it is connected and playlists have been selected but, there is no device or music on the actual Fitbit Sense. When is this expected to be resolved?
Back working in the UK now after Bose update, finally
Hi, I to am experiencing this issue. Are Deezer looking at compensation to customers who arent able to use the service whilst still paying for the service?..comments please......
Hello Community,
We are contacting our partners to let them know that an update is necessary from their end in order to solve the issue.
We thank you for your understanding while we work with our partners to resolve these issues.
Can someone tell me what the issue with no being able to use deezer on my fitbit anymore?! Its been a week and its driving me nuts!!
Quick update. I got a system update on my Hisense tv and once I updated the software, Deezer is now working. Thanks all.
For the other devices, perhaps check to see if there is an update.
advice from Bose fyi, hopefully they hit this date or better this time
"Bose is aware of a technical issue affecting Deezer and Radioplayer music services for the SoundTouch line of products. We are working as quickly as we can to develop a firmware update to address the issue and anticipate having the solution ready by October 15, 2021.
We understand this issue impacts we sincerely apologize for this inconvenience. We appreciate your patience and understanding while we work quickly to deliver a resolution.
+7
Hey
Apologies for all the inconvenience :)
This is the screen I get when I log onto my Deezer app on my Hisense tv. So this is because of the security certificate issue? Have had this issue for over a week now
Thanks dee_dirk.
I have experience with security certificates as a DBA. What I’m not quite understanding is who owns the certificates. That grantee simply pays every two or three years, etc., for the renewal. Usually the granting authority reveals the expiration way in advance. Perhaps this situation is more complex than what I described.
If you don’t have an accurate license management, CMDB or documentation you can get these nasty surprises. I hope they learn from it…
Is there an update available for Amazon Echo 1st Gen devices?
Thanks dee_dirk.
I have experience with security certificates as a DBA. What I’m not quite understanding is who owns the certificates. That grantee simply pays every two or three years, etc., for the renewal. Usually the granting authority reveals the expiration way in advance. Perhaps this situation is more complex than what I described.
Hello everyone. According to information from Bose, the technicians have been working on the problem for several days. On October 8th or 9th the error should be fixed and everything should run as usual again by the beginning of next week at the latest.
At least Deezer gives us some information and we are aware that it is useless wasting time installing and configuring again and again. Bose nothing.
I hope this resolved quickly. What I don’t understand is why users have not been advised of the issue. I spent unnecessary time trouble shooting before I got to this. Hard to understand how this can happen in the first instance. Look forward to a quick resolution!
Deezer takes our money for a (Premium, HiFi, Family) subscription service that suddenly stops working due to a GLOBAL security certificate expiration?!?
This can’t be the truth as it’s your task Deezer, to monitor e.g. such important certificates for expiry and inform your partners about needed certificate renewal actions before hand, so it does not disrupt the service payed by your customers.
I expect Deezer will not only fix this issue together with its partners but also takes some lessons learned here and offers some kind of compensation to paying customers.
Not sure if the problem lies with Deezer. On my iPhone it works without issue. Only not on my Bose appliances…But yeah, expiring certificate is something that should be monitored. Certainly if it is on a critical system…
A full week now without any Deezer SoundTouch service, Bose isn’t replying to any questions… As bad luck would have it, I assumed last week that Bose knew my Deezer annual subscription was expiring in a couple of days, so I immediately extended for another year. If I had known the truth, then I wouldn’t have done so.
Deezer has been really good service-wise, but this is lasting too long without enough information. Bose’s service is really bad.
We still don’t know whose fault this is - did Deezer or Bose forget about making sure the global security certificates were going to expire??? And more importantly no indication at all about how long the service is going to be down … frustrating and disappointing …
So will be receiving a refund?
Hello Community,
We are contacting our partners to let them know that an update is necessary from their end in order to solve the issue.
We thank you for your understanding while we work with our partners to resolve these issues.
So will we be expecting a refund for a service we are not receiving through no fault of our own?
How low can this take? Older devices.... My bose soundtouch isn't that old. So are you going to give a discount to us customers?
Just chatted with Deezer Helpdesk, their dev team still working on issue, no predicted fix time as of now :( They will email me with any updates.
Deezer when this will be rectified? We’ve not been able to play Deezer through our SoundTouch system since Saturday 03 October.
I have had the same problem. Bose app advising that I need a Deezer Premium + account. What is a premium + account? I can only see Premium, Family and HiFi options on deezer site.
Thats a false message John. I had the same and I have Premium account. I deleted the Deezer music service on Soundtouch, recreated a Deezer service and that message went away, it connects into Deezer ok, but I cannot play any Deezer music, just sits ‘Loading’ until it times out. I can play Amazon and Radio channels in Soundtouch ok, the problem is the security authentication between Bose and Deezer.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
