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I recently bought a Samsung TV and installed the Deezer App. Today, suddenly, it stopped working completely.


Every song I want to play is followed by the “Problem detected with this stream; please try again later” prompt. Nothing helped: restarting the TV, disconnecting the internet, logging out of the App, reinstalling the App, neither the combination.

I am quite disappointed. I pay for music, not for skipping the random error prompts.

 

 

Any suggestions how to make the music play?

Hi @Vladi Tóth apologies for the delay.
Could you please confirm if you are still experiencing the problem you mentioned above?
Thanks


I'm also having the same issue on Samsung TV app. "Problem detected with this stream, please try again later" happens no matter what I try to play. Also no albums are showing in discography, only compilations with artists tracks. 


Hi @simolineux, sorry to hear that you are having this kind of issue.

Could you please answer the questions below so that I can investigate this issue further:

  • What are the TV model code? You can find this on the back on the TV (this code can also be found in the settings of your TV).
  • Could you tell me if your TV is connected to your network via your Wi-Fi or via cable?
  • Could you check if you have strong signal on your TV (you can test other apps such as YouTube and let me know how fast it takes to download)?

Same problem with Hisense (Hisense model: E7NQ pro). VERY annoying (i posted the same in the wrong topic please disregard THIS is the correct one).


 I’m having the same problem on a LG TV. Very annoying.


 I’m having the same problem on a LG TV. Very annoying.

Hi ​@Helmut Säker 

Have you tried to update the firmware of your TV to the latest one to check it this can solve the issue?

If that doesn’t help, as we have suggested/recommended to the other users:

Could you please answer the questions below to investigate this issue further:

  • What are the TV model code? You can find this on the back on the TV (this code can also be found in the settings of your TV).
  • Could you tell me if your TV is connected to your network via your Wi-Fi or via cable?
  • Could you check if you have strong signal on your TV (you can test other apps such as YouTube and let me know how fast it takes to download)?

Also, if you can send us a picture of the error message, it would be fantastic! 


GUYS, FOUND THE SOLUTION!

You just gotta fast forward the song until the end and let it play the next one. Then you can reproduce whatever you want.

Still, It'd so cool if that didn't ever happen


GUYS, FOUND THE SOLUTION!

You just gotta fast forward the song until the end and let it play the next one. Then you can reproduce whatever you want.

Still, It'd so cool if that didn't ever happen

Hey ​@Helmut Säker 👋 

Nice workaround 😁


Hi to those having issues on their TV! I was also having trouble with streaming, and having the same message as you lot. I found that it all started happening after I changed my audio settings on the TV app. To test if me changing the audio setting affected it, I changed it back to standard, and now my music is playing again! I hope this helps everyone.


Having the same issue on my LG TV, now I directly have the error message and no music is being played. It happens a lot recently and it would be cool to have a fix


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