Hi all,
I'm trying to log in Deezer app with my Samsung TV powered by Tizen software.
When I try to pair app with my mobile phone releasing code to access sys remain stuck without the possibility to enter in.
Samsung's customer service states that is something related to Deezer and not to their platform. Anyone has the same issue? If yes in which way I can solve it? Pls note that all other music apps are working fine. Thanks
Hi
In order to better understand the situation, could you please provide answers to the following questions:
What is the brand and model code of your TV? You can find it on the back of your TV or in the TV settings.
Is your TV connected to the internet via Wi-Fi or cable?
Can you check if you have a strong signal on your TV? You can test this by trying other apps like YouTube and letting us know how fast they load.
Please send a screenshot or a step-by-step video of what you're doing for further assistance.
Hi,
Model is QE55S95BATXZT samsung https://www.samsung.com/it/business/tvs/oled-tv/s95b-55-inch-oled-4k-smart-tv-qe55s95batxzt/
TV is connected via WiFi but I have tried to connect it also via internet cable or hot spot with mobile phone
All other apps are working fine without any problem.
I have a friend of mine that has the same issue with another product from Samsung QE55QN90BATXZT and same Tizen platform.
As already described above once paired TV with mobile phone typing in access code sys remain stuck with a screen where is present a girl with headphones on a purple background.
So it seems that something in your app is not working properly with Samsung TV and Tizen platform.
Samsung customer service states that you're the only one able to fix this matter.
Thanks in advance
Hi
Could you also provide a picture of the error message/stuck screen that you mentioned?
Thanks for your help and patience
Dear Jaime,
Attached requested image
It could be that only user with premium account can enter in the app via Samsung TV?
If yes free user account are out of your app?
It doesn't make sense considering that I can stream it via mobile phone and Bluetooth despite I'm a free user.
Thanks for your reply
Thanks
Go it. :-(
i can’t understand this policy by Deezer considering that Spotify could be used with free account. I’ll be forced to stream my music via mobile phone on my TV or switch directly to Spotify.
Anyway thanks for yor reply
Brgds
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