Playback stuttering in browser/app/android app

Haven’t seen this issue here. And I’m using Android and the browser.

Even on my Sonos device I don’t have this.

But do other users experience this or not? 

How long is this happening?

I play a random track sometimes it downloads the whole track instantly, but sometimes it doesn’t download the whole thing, just small chuncks.

As you can see on this screenshot, when the song is ending soon the next track is already donwloaded, but sometimes its not, so the playback stops or stutters.

Edit: weird thing, when im on a track that stops playback, i close firefox, 5 seconds later i open it again and play the same track that didnt play, now it instantly downloads the whole thing. But this is also random.

I just can’t understand why this is happening to you and (so far) nobody else has reported this.

Hi @Alfredo.Deezer: is this something that you have been seeing elsewhere?

I also contacted my ISP about potential service restrictions. They told me that they dont have any restrictions.

Maybe there is a problem with the local Deezer CDN close to my location (im located in Hungary), because the same exact problem is happening with Tidal, however Apple Music has no problems whatsoever.

Still an issue, contacted support several times, but no real help.

Video: https://drive.google.com/file/d/1cjLlIEojCzPiFmtE1DCFHYLKYi_KU727/view?usp=drivesdk

I can see it clearly, that Deezer is stuttering (or buffering).

Haven’t had this before, like I wrote.

What kind of advice support did give you?

Support advices so far:

• Your Windows System is up to date.
• Your Antivirus software is not blocking/limiting Deezer in any way.
• The energy-saving option for Deezer is deactivated.
• Deezer is installed in the default location (not moved manually).

Should you still have issues, please provide me with the following details:

• Windows version and build ID (Settings -> System -> About -> Windows specifications)
• Screenshot of energy saving options (Settings -> System -> Battery)
• Check which Deezer Version is installed
• Antivirus software you are using
• Audio and graphic adapter driver dates and adapter names

The last reply was about sending the video, waiting for response.

Hi @co5oos! Thank you for all the details you shared and thanks to @awesomemac for the help.

@co5oos, could you please confirm if you're still experiencing the same issue? I’d like to share it with our developers.

Hey @Leonídia.Deezer !

I’m still experiencing the issue, it’s very random. Sometimes it’s working fine for a few days, and then it just starts randomly again.

It’s happening here as well. Spotify has no such problems. When deezer does that I change to spotify and it works flawlessly.