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Guitar Hero
November 1, 2023

MusicCast ”can’t register your system” or search returns ”No music”

  • November 1, 2023
  • 13 replies
  • 587 views

I have a Deezer premium account. I have multiple Yamaha devices

wxa-50

wxc-50

nx-n500

 

a total of 4 devices.

 

These devices are installed in two separate homes. All devices are configured with the deezer premium account.

I just returned to one home that has the NX-N50. I started to listen to music via the MusicCast controller and started getting a ”No music” error messge when searching in the (clunky but working) MusicCast search interface for Deezer.

I logged out and back in. I got the ”cant register your system” error message. I tried both username and email as the login.

after looking at forum posts, i reset the nx-n500s, reinstalled the app, changed my Deezer password. I tried logging in multiple times to Deezer in MusicCast but same error message except one time when login was accepted but then any search gave ”No music”.

i can listen to Deezer on my phone and the nx-n50 can play Spotify so no real problem with musiccast, speakers or Deezer account. I also tried this on both iPad and Android versions of the MusicCast app.

i did not have any issue this summer, Deezer played nice with MusicCast at least on Aug 15th.

 

 

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13 replies

jonaspSEAuthor
Guitar Hero
November 3, 2023

Thanks @jedi_knight and @Michal2000 , i will test on my system as well when i return to that home which may take a while...

 

A question for the Deezer team is is you have made any changes or found anything of diagnostic value in their logs or other monitoring tools? I am mostly skeptical of self-resolving problems, they tend to come back...

Jaime.Deezer
Community Manager
Community Manager
November 5, 2023

Hello @jonaspSE thanks for all your help and feedback and I am happy it is working better for any affected users.
We reported the problem since some users reported it on the same day.
The problem has not been marked as resolved yet, but are devs have been working on from the moment the issue was reported on the 1st Nov.
Apologies for all the inconvenience and I hope it is fully resolved soon.
Thanks for your patience :)

jonaspSEAuthor
Guitar Hero
November 10, 2023

I can also confirm that i am able to log in to Deezer via the MusicCast app for my powered speakers that did not work before.

 

Problem solved.