include
Answered

Music stops after a one or few songs

Show first post

136 replies

Rafael.
Userlevel 7
Badge +7

I only have “standard”. i tried to change “normalize audio”, and then try shuffle and all repeat optiones. 

Nothing works.

I noticed that the player is stucked in one song. I mean, when i open the browser and enter to deezer.com, the player always show me the same song, even if i was listening to another song. It always returns to the same song. 

Do you have an antivirus, battery saver, clean master… or any similar program installed?

Also, Firefox in Linux doesn't fully support Deezer yet.

R
Rank

I keep experiencing the same problem every time in the Windows application, and even in the web player. This is completely frustrating and made me choose another plafeform than Deezer

N
Rank

Hello @Naravinger, what OS do you have on your computer?

Have a nice day

It`s win 10! 

Rudi
Rank
Userlevel 7
Badge +7

Thanks a lot for coming back to me @Zenbast 

Please keep an eye for version 4.33.1 which will be released, it should improve the experience and I'll need your feedback to pass on to our devs :relaxed:

Hey @Aika 

Is this happening on desktop or mobile? Apologies for the inconvenience!

S
Rank

What's the error message, @Sjtaski?

Please try uninstalling the app, searching for %appdata and deleting any Deezer folder you find, and then redownloading and reinstalling the app after, to see if it helps :thumbsup_tone2:

Thank you for your answer @Rudi!

I removed Deezer, removed everything in appdata from Deezer and installed the app again. Still the same:

 

E
Rank

Nop. I dont use any of those programs.

Like i said, i have tried in windows and linux with Chromium, Chrome and Firefox. So its not a browser or O.S. problem. 

A
Rank

I’m having the same issue on Chrome as well. It works fine in FireFox though, so that’s something. It was working fine in Chrome from when I first subscribed last month. 

E
Rank

Hi, since I upgraded to Hifi music stops playing in the middle of the track, please can you go back to my old plan? Thank you.

K
Rank
Userlevel 7
Badge +6

Hello @Edu Coen, you can unsubscribe from HiFi at any time, wait for the end of the current paid month and subscribe again to Premium. If you don’t want to wait, feel free to get in touch with our support team, they might be able to accelerate the process. Can you let us know on which device you have this issue with HiFi?

https://www.deezer.com/en/profile/3421485864
Rudi
Rank
Userlevel 7
Badge +7

Thanks for adding to the feedback @panduryk - have you tried our desktop app by any chance?

P
Rank

Music stops after one or two songs and will not continiue 

Reply


TERMS OF USE DEEZER COMMUNITY SITE