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Mp3s stop working when I add tags/album art

  • May 10, 2025
  • 1 reply
  • 7 views

sushigal007
Runaway Baby
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A couple of days ago, I tried uploading a couple of mp3s of audio I’d taken from a BBC Live Lounge youtube video. Now, when I do this, I use mp3 tag to add tags and cover art. Never had any problems with it before. So they uploaded fine, but every time I tried to play them, deezer would say there was a problem and refuse to play them. I tried deleting and reuploading them, same problem.Oh no, I thought, uploaded mp3s are broken again. But to triple check, I uploaded a different mp3. That one worked. So I thought maybe something was wrong with the original mp3 files, so I redownloaded them and uploaded them - this time without bothering to add tags and art, because I wanted to make sure they worked first before wasting my time. And they worked, hurrah! But I don’t like having blank album art/artist/album, so I added those back and reuploaded one. Aaaaaand… deezer wouldn’t play it, said there was a problem. Again. So it would seem something about adding tags/album art is stopping these tracks from working. I suppose I could waste my time experimenting to see if it’s the art, a particular tag, or just altering the file with mp3tag at all, but like I said, I’ve never had a problem with it before, so I guess I just wanted to ask - is there anything specific in a tag that could prevent deezer from playing my music? Like, for example, the acronym BBC?

1 reply

Alfredo.Deezer
Community Manager
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sushigal007 wrote:

A couple of days ago, I tried uploading a couple of mp3s of audio I’d taken from a BBC Live Lounge youtube video. Now, when I do this, I use mp3 tag to add tags and cover art. Never had any problems with it before. So they uploaded fine, but every time I tried to play them, deezer would say there was a problem and refuse to play them. I tried deleting and reuploading them, same problem.Oh no, I thought, uploaded mp3s are broken again. But to triple check, I uploaded a different mp3. That one worked. So I thought maybe something was wrong with the original mp3 files, so I redownloaded them and uploaded them - this time without bothering to add tags and art, because I wanted to make sure they worked first before wasting my time. And they worked, hurrah! But I don’t like having blank album art/artist/album, so I added those back and reuploaded one. Aaaaaand… deezer wouldn’t play it, said there was a problem. Again. So it would seem something about adding tags/album art is stopping these tracks from working. I suppose I could waste my time experimenting to see if it’s the art, a particular tag, or just altering the file with mp3tag at all, but like I said, I’ve never had a problem with it before, so I guess I just wanted to ask - is there anything specific in a tag that could prevent deezer from playing my music? Like, for example, the acronym BBC?

Hey ​@sushigal007 👋 

Have you tried to upload the mp3’s including the artwork only but without the BBC acronym? 

If you can play them like that and being able to see the art as well, perhaps the issue could be related to the tag only as the app could link it to some copyright 🤔

Let us know how it goes, please


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