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One Hit Wonder
Mar 31, 2018 12:02 PM UTC
Answered

Memory leak in browser and Deezer desktop app

Recently, there is a memory leak when using the player in the browser. After closing the tab with the player, the memory returns.
OS: Debian 8.8 amd64 / 3.16.0-4-amd64 #1 SMP Debian 3.16.51-3 (2017-12-13) x86_64 GNU/Linux
Browser: Firefox Quantum 59.0.2 (64-bit)
Ana.
Ana.Answer
Ultimate Superstar
Apr 1, 2018 8:43 AM UTC
Hi there, we don't support Linux on the web version, so I'm unable to offer much help, maybe someone else will have some input. In the meantime, there's a topic on our ideas forum about Linux support, make sure you vote for it to be implemented and join the conversation - https://en.deezercommunity.com/ideas/321

99 replies

Rudi
Ultimate Superstar
Ultimate Superstar
Jul 3, 2021 7:28 PM UTC

This will be something we're tackling in the long-term @Rhazkept so thank you very much for your feedback, it's super useful :thumbsup_tone2:

timvisee
Roadie
Roadie
Jul 28, 2021 1:02 PM UTC

When can we expect this to be fixed?

It has been going on for a long while, and nothing seems to have changed. This is extremely annoying and constantly breaks Deezer in the browser. I think it would be fair to state that we should have seen this fixed years ago, we pay a monthly subscription to use the service after all.

~ Tim Visée, https://timvisee.com/
Rudi
Ultimate Superstar
Ultimate Superstar
Jul 29, 2021 3:51 PM UTC

I totally understand that @timvisee 

We haven't made big improvements on this since we launch the apps but it's on our radar. It's something that needs a lot of development and for that reason, it takes time for a company of our size.

Stay tuned, your feedback is very welcome and will be forwarded to our teams.

Roadie
Aug 24, 2021 5:45 PM UTC

I am also affected by this issue. Last night my whole system (Manjaro Linux) became unresponsive and I had to reboot the computer. After reviewing system logs I found out Firefox had been eating 26 gigabytes of memory, almost all of it by Deezer (I had been playing music for a while and it had time to accumulate without me noticing).

It’s puzzling to me how an issue of this magnitude can go unfixed for this long. It is dead simple to reproduce and memory allocations should be pretty easy to track for a competent developer armed with a debugger.

Rudi
Ultimate Superstar
Ultimate Superstar
Aug 28, 2021 2:52 PM UTC

Thanks for the detailed feedback @Andriamanitra 

I believe the issue here is the fact we use an Electron package for our app. If it was developed natively, the performance would've been better.

In any case, I've forwarded your comments to our teams :relaxed:

Guitar Hero
Sep 1, 2021 6:09 PM UTC

It is still leaking and crashing on Windows 10. App from MS Store also have memory leak problem and it keeps crashing several times per day.

If you won’t fix it -- I’ll cancel subscription as soon as Spotify will provide HiFi plan.

Rudi
Ultimate Superstar
Ultimate Superstar
Sep 2, 2021 1:59 PM UTC

Hey @Alexey Kapitansky 

Thanks for the honest feedback.

Have you tried the app downloaded directly from us, instead of the store? A fresh install could help you check if the performance is better.

https://www.deezer.com/desktop/download?platform=win32&architecture=x86

Guitar Hero
Sep 3, 2021 10:46 AM UTC

Hey @Alexey Kapitansky 

Thanks for the honest feedback.

Have you tried the app downloaded directly from us, instead of the store? A fresh install could help you check if the performance is better.

https://www.deezer.com/desktop/download?platform=win32&architecture=x86

Yes, I did. App from MS Store (v5.30.30.0) was leaking and crashing several times per working day. Updated to v.5.30.50.0 a day ago, but haven’t used it enough yet. Will return with feedback.

Guitar Hero
Sep 3, 2021 11:43 AM UTC

Hey @Alexey Kapitansky 

Thanks for the honest feedback.

Have you tried the app downloaded directly from us, instead of the store? A fresh install could help you check if the performance is better.

https://www.deezer.com/desktop/download?platform=win32&architecture=x86

Yes, I did. App from MS Store (v5.30.30.0) was leaking and crashing several times per working day. Updated to v.5.30.50.0 a day ago, but haven’t used it enough yet. Will return with feedback.

App v5.30.50.0 crashed. Was listening Flow in HiFi quality.

Rudi
Ultimate Superstar
Ultimate Superstar
Sep 4, 2021 2:59 PM UTC

It could be connected to Flow @Alexey Kapitansky that's great feedback! Thank you!