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Memory leak in browser and Deezer desktop app

Forum|Forum|8 years ago
March 31, 2018
99 replies
4594 views

Recently, there is a memory leak when using the player in the browser. After closing the tab with the player, the memory returns.
OS: Debian 8.8 amd64 / 3.16.0-4-amd64 #1 SMP Debian 3.16.51-3 (2017-12-13) x86_64 GNU/Linux
Browser: Firefox Quantum 59.0.2 (64-bit)

Best answer by Ana.

Hi there, we don't support Linux on the web version, so I'm unable to offer much help, maybe someone else will have some input. In the meantime, there's a topic on our ideas forum about Linux support, make sure you vote for it to be implemented and join the conversation - https://en.deezercommunity.com/ideas/321

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Rudi

Ultimate Superstar

Thanks for reviewing this in detail @Richard B. Kreckel our devs are aware so I just added the specs of the browsers you mentioned, for a complete report on this :thumbsup_tone2:

B

Bram D

Guitar Hero

Hey @Bram D

We don't fully support Linux yet - the development of an app is on the plans, but we still need more time. Could I kindly ask you to try Deezer on Chromium to see if the leak is similar? Thank you for keeping us updated :v_tone2:

On Windows do you also use Firefox?

Hey Rudi,

I’m not talking about a native app, but the Deezer web app. On Windows I also use Firefox (latest version). I’ll try it on Chromium and let you know the results. However I would very much like to see this fixed ASAP for Firefox.

Since the memory usually increases a couple of megabytes per song that is played, I suppose the songs are not properly removed from memory after playback?

Rudi

Ultimate Superstar

Hey @Bram D

Gotcha! Thank you for coming back and explaining.

Realistically (and so that we're transparent with you), if we dedicate resources to this, we'd be more inclined to get a native app done - so that's easier to support, instead of working with different browsers. Either way, I'll be more than happy to pass on the feedback to our developers :wink:

Richard B. Kreckel

Guitar Hero

What are Deezer’s plans to fix this clear cross-platform and cross-browser memory leak? Would it, please, be possible to keep the community posted?

This issue has been reported more than two years ago. Unfortunately, no fix has appeared since then. Is it impossible to fix this? Some users need to choose between upgrading RAM significantly or switching to another service! But most users are probably in the dark about why their machine behaves badly (web browser freezes, crashes). A native client has been proposed repeatedly. But remember that a native client may not solve this for everybody - the most portable thing is and remains a web service.

Rudi

Ultimate Superstar

Hi @Richard B. Kreckel

Thank you for your reply and for your support.

We're working on it. It took some time to prioritise the project which is really going to fix the root cause of the RAM issue, but it's on its way now.
We have close contact with the devs working on it :thumbsup_tone2:

We're on it and really sorry for the inconvenience, we really want to see it fixed :v_tone2:

timvisee

Roadie

I’ve also been experiencing this for years now, and it’s super annoying. I’m really surprised this has not been fixed yet.

As far as I understand this happens in the browser player, in any browser on any platform.

@developers It likely has something to do with the decrypted track cache. Make sure you explicitly clean this up after playing a track, the browser won’t do that for you.

This would also be a reason for me to switch to a different service.

Good luck!

~ Tim Visée, https://timvisee.com/

Rudi

Ultimate Superstar

Thank you for also sharing your feedback here @timvisee will pass it on :thumbsup_tone2:

P

Peter5411

Roadie

Recently, there is a memory leak when using the player in the browser. After closing the tab with the player, the memory returns.
OS: Debian 8.8 amd64 / 3.16.0-4-amd64 #1 SMP Debian 3.16.51-3 (2017-12-13) x86_64 GNU/Linux
Browser: Firefox Quantum 59.0.2 (64-bit)

All answers from the Deezer Stuff show that no one of them read all comments.
It’s not a problem of Ubuntu or linux. Same problem exist with windows.
There ist problem with deezer in any browser on WIndwos and Linux!

Alblinux

Hitmaker

Recently, there is a memory leak when using the player in the browser. After closing the tab with the player, the memory returns.
OS: Debian 8.8 amd64 / 3.16.0-4-amd64 #1 SMP Debian 3.16.51-3 (2017-12-13) x86_64 GNU/Linux
Browser: Firefox Quantum 59.0.2 (64-bit)

All answers from the Deezer Stuff show that no one of them read all comments.
It’s not a problem of Ubuntu or linux. Same problem exist with windows.
There ist problem with deezer in any browser on WIndwos and Linux!

and in the app of windows. Mac I don’t know to be honest but in windows it has to be too...

a1997

Rudi

Ultimate Superstar

Hey @Peter5411 @Alblinux

Part of our big focus for 2021 is to improve our desktop app a lot. Please bear with us, we know it hasn't been as smooth as it should be :pray_tone2:

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