LG TV app buffering

Which LG TV model do you have ? 

What year ? 

Sorry for the delay in replying!

It is a LG OLED55C1PVB 55” C1 and I bought it in Aug 2021

Thank you for the reply.

I checked the internal memory and it says I have used 0.73/2.74GB

I tried reinstalling Deezer - no change

The latest TV firmware is installed

I don’t wish to do a hard reset on the TV as I am certain that is not the cause and I would lose all my settings

Deezer used to work just fine and now it does not. I am thinking that a recent TV firmware update has broken the Deezer app and Deezer have not updated their app for years!

I even tried to run Deezer through the LG web browser, but it does not play anything! :(

I guess I will have to just keep using my phone until Deezer decides to update their very old app or go over to Spotify (which I don’t want to do!)

I am disappointed with the LG Deezer app anyway as it lacks flexibility and function is pretty basic and outdated

Hi @Ahari, thanks for your message.
Could you tell me if your TV is connected to your network via your Wi-Fi or via cable and also could you check if you have strong signal on your TV?

Hi, my TV is connected via LAN cable to my home network and gets actual speeds of over 80Mbps. Even if I disconnect the cable, the wifi is 5 bars at about the same speeds. The router is right next to the TV.

Basically my internet is excellent and very stable. The Deezer app used to work well up until about 6 months ago I guess. My best guess is that LG updated the WebOS as they often do and as a result something no longer works with the now very old Deezer app

I am new here, so I don't understand why my question was marked as answered....  it was not me!

I got some suggestions, that I had tried already, but no answer to my problem yet

Hello @Ahari sorry to hear that the recommended steps didn’t work. 

I tried to reproduce the an LG TV I have at home, and for me works fine. No buffering.

Here and there when I notice some buffering, I just clean cache. It makes me logging back again, but beside that, all works good.

So, can you please try that and see if there is any improvement. Thanks

Thanks for the reply. How do I clear the cache?

Hi @Ahari, to clear app cache on your TV, open the Settings screen. 

The next steps will depend on your TV menu options: Select Deezer app.

Select Clear cache then OK. ...

Select Clear data then OK.

This action will remove any temporary files that could be causing the issue.