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One Hit Wonder
julienandco
One Hit Wonder
July 5, 2023
Answered

Error: requested content is not loading/fail to play

  • July 5, 2023
  • 2 replies
  • 260 views

Hi,

 

I am having a strange problem with Deezer on PC - Win10 (same via app or Chrome).

I get the Error MS0610 when trying to play content and connected on my home Wifi router.

I don’t get the error when playing content on the same device but connected via my phone shared Wifi.

I don’t get the error when playing content on my phone connected on my home Wifi router only (3G disconnected).

It started a week ago maybe. I did not change anything on my wifi router. I suppose something changed in Deezer and/or Windows, but what? Anything I can do to fix it?

 

Cheers,

Julien

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    Best answer by Nina Nebo

    Hi

    @julienandco !

    Maybe this link below can help you 

     

     

     

    2 replies

    Nina Nebo
    Superuser
    Nina NeboAnswer
    Superuser
    July 5, 2023

    Hi

    @julienandco !

    Maybe this link below can help you 

     

     

     

    💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
    Leonídia.Deezer
    Community Manager
    Leonídia.Deezer
    Community Manager
    July 6, 2023

    Hi @julienandco, thank you for your message.

    I just verified Deezer account and everything seems to be normal on our system. It is possible that this case is related to your Windows Desktop App.

    Please make sure that your Windows system is up to date; your antivirus software is not blocking / limiting the Deezer app in any way; power saving option is disabled and Deezer is installed in the default location (not manually moved).

    After checking the above steps, if the problem persists, uninstall the Deezer app, delete the temporary files (Windows button -> Search for “Delete temporary files” -> Remove files), turn off the computer for 1-2 minutes and then power on, reinstall the app and try again.
    If you continue to experience problems, please provide the following details:

    • Windows Version and Build ID (Settings -> System -> About -> Windows Specs)

    • Screenshot of power saving options (Settings -> System -> Battery)

    • Check which version of Deezer is installed

    • Antivirus software you are using

    • Audio adapter driver data, graphics and adapter name

    TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement