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Deezer x Sonos - Unable to Browse Music

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As of last week whenever I try to load the Deezer service within SONOS I keep getting the unable to browse music message. I am using a Deezer premium account and the S2 app all with the latest firmware. I spent an hour with SONOS support and were able to determine it seems like an issue with my Deezer account but I went ahead and did a lot of the recommended solutions I was suggested and found in the forums.

 

I was wondering if anyone else is still experiencing this issue and if they were able to fix it?

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Best answer by awesomemac 6 April 2024, 20:58

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Hi @alanj94 

tried this yet? 👇

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Yes I did see this suggestion in the forums before when I was searching, but unfortunately it did not work. Thank you for the reply though!

awesomemac
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Hi @alanj94,

I'm also using Deezer within the Sonos app S2. 

I'm not experiencing any problems.

Are you able to share a screenshot?

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Yes, sorry for the delay, I will attach the screenshots from the mobile app and PC app.

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awesomemac
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As you can see, I don’t have any issues with the Sonos app S2 with Deezer:

 

 

Perhaps you already tried this:

-Remove Deezer from the Sonos app

-If you go to the Sonos settings, are you able to reauthorize the Deezer account?

 

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yes, I have tried that numerous times but am still getting the same errors, I made a support ticket and email about a week ago but am still waiting to hear back.

awesomemac
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Did you send in a request to Deezer of Sonos?

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Yes I did, they told me they were going to escalate this to their team and asked me to provide more details and screenshots but I haven’t heard back after sending that information.

awesomemac
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There will be a new update coming soon from Sonos. Expected date May 7th 2024. 

Sonos Update

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I’m experiencing the exact same problem; I’ve deleted and reinstalled the apps; removed and readied the Service into Sonos, reauthorised the service and nothing. I can start something playing via Airplay and can use other services so this is definitely a Deezer issue. 
 

 

awesomemac
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That does not sound well. Hopefully someone from Deezer can pick this up and hopefully this can be fixed.

Leonídia.Deezer
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Hi @alanj94 @Andrew Davidson , thank you for reaching out, and a big thanks to our Super User @awesomemac for the help.

All the information has been shared with our developers, and as soon as I have any updates, I will let you all know.

Sorry for any inconvenience caused.

awesomemac
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https://www.sonos.com/en-gb/controller-app?utm_source=braze_consumer&utm_medium=email&utm_campaign=son_bt_eng_em_npi-passport-announce-a1&utm_term=2024-04-23&bid=65cdcb0cec204607e884d982&uid=138211938&sid=0038V00002mBqKFQA0

This is the new update from Sonos, expected date May 7th

 

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For anyone looking in on this thread it has been confirmed to me by Deezer support that this is now a recognised issue on the Deezer side (not Sonos) and is being looked at. 

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