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Deezer x Sonos - Unable to Browse Music


As of last week whenever I try to load the Deezer service within SONOS I keep getting the unable to browse music message. I am using a Deezer premium account and the S2 app all with the latest firmware. I spent an hour with SONOS support and were able to determine it seems like an issue with my Deezer account but I went ahead and did a lot of the recommended solutions I was suggested and found in the forums.

 

I was wondering if anyone else is still experiencing this issue and if they were able to fix it?

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Best answer by awesomemac 6 April 2024, 20:58

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Userlevel 7
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Hi @alanj94 @Andrew Davidson , thank you for reaching out, and a big thanks to our Super User @awesomemac for the help.

All the information has been shared with our developers, and as soon as I have any updates, I will let you all know.

Sorry for any inconvenience caused.

Userlevel 7
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https://www.sonos.com/en-gb/controller-app?utm_source=braze_consumer&utm_medium=email&utm_campaign=son_bt_eng_em_npi-passport-announce-a1&utm_term=2024-04-23&bid=65cdcb0cec204607e884d982&uid=138211938&sid=0038V00002mBqKFQA0

This is the new update from Sonos, expected date May 7th

 

For anyone looking in on this thread it has been confirmed to me by Deezer support that this is now a recognised issue on the Deezer side (not Sonos) and is being looked at. 

Userlevel 7
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As you can see, I don’t have any issues with the Sonos app S2 with Deezer:

 

 

Perhaps you already tried this:

-Remove Deezer from the Sonos app

-If you go to the Sonos settings, are you able to reauthorize the Deezer account?

 

Userlevel 7
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Hi @alanj94,

I'm also using Deezer within the Sonos app S2. 

I'm not experiencing any problems.

Are you able to share a screenshot?

Userlevel 7
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Did you send in a request to Deezer of Sonos?

Userlevel 7
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There will be a new update coming soon from Sonos. Expected date May 7th 2024. 

Sonos Update

Yes, sorry for the delay, I will attach the screenshots from the mobile app and PC app.

yes, I have tried that numerous times but am still getting the same errors, I made a support ticket and email about a week ago but am still waiting to hear back.

Yes I did, they told me they were going to escalate this to their team and asked me to provide more details and screenshots but I haven’t heard back after sending that information.

I’m experiencing the exact same problem; I’ve deleted and reinstalled the apps; removed and readied the Service into Sonos, reauthorised the service and nothing. I can start something playing via Airplay and can use other services so this is definitely a Deezer issue. 
 

 

Userlevel 7
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That does not sound well. Hopefully someone from Deezer can pick this up and hopefully this can be fixed.

Userlevel 2
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Hi @alanj94 

tried this yet? 👇

Yes I did see this suggestion in the forums before when I was searching, but unfortunately it did not work. Thank you for the reply though!

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