Deezer Windows app and web version forget what it was playing, again

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The same (see title).

I know that not everyone has that bug. I’m asking if someone else has it.

I’m being spammed by their AI that they dubbed “Melodie”, which asks me to “please confirm if the 'Synchronized Queue-list' feature is enabled”. 🤣

There’s never been such a feature, neither in the desktop app, the web version, or the Android mobile app. Though it’s hard to tell in the latter since the few settings are very well hidden.

I did the test with the Android app, and it’s the same problem, as expected.

My conclusion is that they block some accounts’ queue list feature, but I have no idea why. I’m paying my subscription like everyone else (though that may not last if they continue this little game).

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No. It’s hard to see since your screenshot is in another language, but it looks like you’re pointing at “Automated recommendations”, which has nothing to do with a “Synchronized queue-list”.

I’ve seen screenshots of that option years ago on the mobile app. It just synchronizes the queue list between devices, as mentioned. It’s now automatic, obviously. It’s nothing to do with the problem, either, since no device can keep the queue list even locally.

​@awesomemac Please don’t post in this thread any more.

Alright then, I’ve done you a favour and removed my comments.

Best of “luck” with this.

​@Erwan62 

I think the people answering to tickets after the first AI barrier are fine and do what they can, but I doubt the developers are doing anything about the problem reports sent to them. There are a number of bugs and usability problems (like being simply able to shift-select a range of tracks!) which have been reported for a long time by many users, but they were never addressed. For this bug, I had several answers from the support since August, in which they say their dev team’s actively working on it...

I don’t know how the mobile app is, apart from a quick test. It looked quite obscure to use, to be honest. But I suppose it’s their main priority. 

I changed from Spotify to Deezer because the support was awful, but I’m not sure any more that I won’t be going back there. At least, the desktop app didn’t have all those problems. I’ll give Deezer another 3-4 weeks, and if that doesn’t improve, I’ll probably change back. What a shame.

I understand your frustration ​@Erwan62 ​@mischiew and yes, our superusers are very valuable and helpful. However they are not Deezer employees and they do their best, so asking not to post in the thread is not the way.
I have mentioned the problem to our devs, I will follow up with them and update you as soon as they come back to me. 
Thanks for your patience and understanding

When they post entirely unhelpful answers without reading the problem, yes, this is the only way because not only it doesn’t help, but it reduces the chance of someone who actually has an answer to comment, and it also wastes my time and the time of other people who have the same problem.

Besides, I asked politely.

I think you could have seen all that from the exchange.

I suppose it’s the StackOverflow syndrome, where people try to answer a maximum of questions to earn points; a good motivator but not always a good idea IMHO.