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Deezer will not cast to Chromecast device: loading, almost there


When i click the Cast icon I get the “casting” tone on my Chromecast speaker and get a message on my device that says, “Loading… Almost there, only a few seconds left.”  That’s it.  Nothing more.  Every other application where Chromecast is an option works flawlessly.  I love the HiFi but this is a non-starter for me.  Using Deezer over bluetooth to headphones is all I can use.  That’s not enough.

Using Android version 10, security patch level: March 5,2020 on a Pixel 3a XL

Chromecast works on the competition: Spotify, LiveXLive, Amazon Prime Music, Google Play Music, Tidal and Pandora.

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Best answer by Rob Igo 31 March 2020, 10:12

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Userlevel 7
Badge +10

Hi @jbutchart 

 

under settings, try clearing the cache, then logging out of the app, restarting your phone and then logging back in.

 

Let us know how you get on! :) 

This is the exact issue I have had across MANY versions.  Uninstalling, clearing cache/data, restarting, etc does nothing.  I’ve tried casting to Insigina Google Assistant devices and a Google Home Mini.

Hi @jbutchart 

 

under settings, try clearing the cache, then logging out of the app, restarting your phone and then logging back in.

 

Let us know how you get on! :) 

This hasn’t worked for me.

Userlevel 7
Badge +7

Hi there @Bwangster12 

Thank you for reporting this and for your patience.

It could be that our integration isn't working properly with the devices you mentioned. Could you please give us a bit more detail so that I can look into it?
For the Google Home device, I can tell you that casting isn't yet enabled. But we're working on it :wink:

Also, please let me know which app version you've got.

Hi there @Bwangster12 

Thank you for reporting this and for your patience.

It could be that our integration isn't working properly with the devices you mentioned. Could you please give us a bit more detail so that I can look into it?
For the Google Home device, I can tell you that casting isn't yet enabled. But we're working on it :wink:

Also, please let me know which app version you've got.

Right now on 6.1.23.93, but like I’ve said this hasn’t worked on many versions I’ve used.  So you think the issue is that casting to the Insignia GA devices or a Google Home Mini are not possible?

 

https://store.google.com/us/product/google_home_mini

 

https://www.bestbuy.com/site/insignia-voice-smart-bluetooth-speaker-and-alarm-clock-with-google-assistant-black/5865801.p?skuId=5865801

Userlevel 7
Badge +7

Hi @Bwangster12 

Thanks for coming back and for the info provided.

Yes, it seems that both devices are Google Assistant-powered. That means that our integration isn't ready for casting to them yet. But we're working on it and once we get more details, we'll be sharing with our community.

In the meantime, you can plug Deezer to the Mini as a normal skill/app :thumbsup_tone2:

Hi @Bwangster12 

Thanks for coming back and for the info provided.

Yes, it seems that both devices are Google Assistant-powered. That means that our integration isn't ready for casting to them yet. But we're working on it and once we get more details, we'll be sharing with our community.

In the meantime, you can plug Deezer to the Mini as a normal skill/app :thumbsup_tone2:

When do you anticipate having cast available for the Mini and the Insigina Google Assistant devices?

Userlevel 7
Badge +6

Hello @Bwangster12, we do not have a date so far, so we’re unable to tell you. Once we get more information from our teams, we will let you know.

Cheers

Hello @Bwangster12, we do not have a date so far, so we’re unable to tell you. Once we get more information from our teams, we will let you know.

Cheers

I’m not clear as to what the problem is… others are reporting being able to cast to Google Home Mini devices.

I had no problems for ages, now it plays up all the time.

I have no problems with iplayer, youtube and many other apps.

I don’t want to cancel as I have playlists and favourites etc but surely there should be a fix for this?

That is a lot of £11.99 s you are letting down.

 

I have iPhone with latest ios and Google Home. I can stream spotify to Chrome Cast onto my TV but not deezer. Any suggestion? I hvae logged in and out several times… and it is still not working. A friend of mine with anAndroid has the same issue.

 

I had no problems for ages, now it plays up all the time.

I have no problems with iplayer, youtube and many other apps.

I don’t want to cancel as I have playlists and favourites etc but surely there should be a fix for this?

That is a lot of £11.99 s you are letting down.

 

Yeah spot on, piss takers.  All that money coming in, they want to sort it out.

When i click the Cast icon I get the “casting” tone on my Chromecast speaker and get a message on my device that says, “Loading… Almost there, only a few seconds left.”  That’s it.  Nothing more.  Every other application where Chromecast is an option works flawlessly.  I love the HiFi but this is a non-starter for me.  Using Deezer over bluetooth to headphones is all I can use.  That’s not enough.

Using Android version 10, security patch level: March 5,2020 on a Pixel 3a XL

Chromecast works on the competition: Spotify, LiveXLive, Amazon Prime Music, Google Play Music, Tidal and Pandora.

 

Had same problem with iPhone SE3 and latest iOS.

Closed Deezer app en restart… now able to cast to Argon Solo.

After short time loses connection, while music kept playing. Reconnecting no problem.

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