deezer not opening on fitbit app. says cannot verify subscription because wifi not connected

i am having same issue very frustrating , unlinked linked removed device etc… no luck

hi i have uninstalled the deezer app from my fitbit apps reloaded it , unlinked my smartphone from where my fitbit syncs from re linked it , upon starting it up it says need to verify wifi connection to authenticate account and nothing. , have gone to fitbit.com/deezer to enter a authentication code but the deezer on the smart watch will not produce 1 just keeps telling me account expired. very frustrated it was working well , it says you need to ck in every 15 days to ck lic. and it is always on a charge next to the phone , wife is very disappointed she cannot listen to her music on her walks .

This is exactly the same thing I am going through. This just began 2 days ago. Prior to then it was working perfectly 

same here. I put my versa 3 on the charger to my laptop and it took several tries to “verify” my wi-fi connection. I went  back to try and download music from deezer and I received the same message I get on my phone:

verification required

Versa 3 hasn’t been able to  verify your subscription for several days. Please  double check wi-fi settings and place on charger.  

I have not been able to download music from deezer since last week. I was getting a uh oh cannot connect to the server error. 

Now it’s a non existing wi fi issue as my wi fi is fine.  

This is the current message I am getting after I did a factory reset 

I am also having this same issue. I've removed and reinstalled both the Deezer and fit bit app, placed on charge etc etc - but no luck it still comes up with:Deezer music expired. It's now been 5 days. 

My subscription is in tact, and I can log in via the mobile app - it is just my Fitbit device that is the issue.

Same for me!!! 

There seems a chance this could be a Fitbit system issue. Do they have an online/phone support desk?

I have contacted our devs will all the information above and as soon as I hear back from them I’ll let you know.
In the meantime, as our Superstar @Freezer mentioned, the last time this happened was a problem on their side, so I’d recommend to contact Fitbit Support as well.
Thanks :)

Hi There,

This is exactly the same issue as I have been having! I have raised an issue with the Fibit community but have heard zilch!!!

Extremely frustrating not to have music when I’m training for a half marathon in preparation for the London marathon in April, might have to look at other brands of GPS running watches if not resolved. :-(

I am having the exact same issue. Been in contact with Fitbit over chat for the last 3 hours and they have tasked me with loads to do but nothing has worked… at all. I’ve updated phone software, restarted phone and watch, deleted wifi and re added it. So much and nothing! Still coming up with Wi-Fi needs verifying. 

I have logged directly with Fitbit who have suggested it's deezer's problem... Incredibly frustrating.  I'll bet someone has changed some settings and it's messed with the way the two apps talk. 🙄 Needs to be sorted or I will be dumping for a different brand... Christmas is just round the corner (and black Friday). I'll post if I get anywhere.

Same! They told me to contact Deezer despite the issue showing on the watch and app only  

I am having the same issue and have tried all the same suggestions. Fitbit could not help. Here are screenshots.

Is everyone’s watch not connecting to Wi-Fi? as mine isn’t. 
 

I think the issue lies with Fitbit as my Wi-Fi settings keeps asking me to connect, which it does, until I click back on and it says connect again so for some reason it isn’t staying connected. 
 

Deezer needs Wi-Fi to work so obviously that’s why Deezer isn’t working from the watch. 

My Deezer app works fine from the actual app on my phone 

 

something started 3 days ago looks like T's goodbye to deezer just guttered all my music I had with deezer gonna be annoying starting again mabe try spotify

I am having same issue.  This was working Tuesday AM and now suddenly stopped.   Not accecptable!

I had the same issue but I managed to solve it.

The key is to unlink your Fitbit watch app from your Deezer account and then link it again from the start.

When you tap on the Deezer voice inside “Media” in the Fitbit app “quickly”* tap on the upper-right three dots menu and select the “Unlink account” (or similar) voice. This will disconnect the app.

Now you can follow again the link Fitbit ↔ Deezer following the standard guide https://support.deezer.com/hc/en-gb/articles/360000552849-Deezer-on-Fitbit

When you have completed the steps in the guide you have to synchronize your playlists as they will never be there. After that, you can start listening to your music again.

I am not sure the issue will not appear again after a while (since I have just solved it) but, at least, we have a workaround.

Hope it helps,

Giuseppe

*: before the “Verification Required” popup is shown

Giuseppe you're a genius!

I've been trying to fix this the past 2-3 days. I followed your instructions, unlinked Deezer and now it's working again.

Thanks so much! 

Eilish 

THANK YOU.

Worked for me as well, really appreciate it.

Same issue here, but with a FB Sense. What has changed to break things liked this?

Same here so annoying, having to gym with the phone rather than my watch. 

How to unlink my fitbit versa2 from my deezer account