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Guitar Hero
Cynthia Steward
Guitar Hero
October 3, 2022
Answered

deezer not opening on fitbit app. says cannot verify subscription because wifi not connected

  • October 3, 2022
  • 41 replies
  • 1178 views

I have had Deezer for months and have had it paired to my Fitbit versa 3 for months. Yesterday it wouldn't let me open and told me could not verify subscription check WiFi connection. My connection is fine. I restarted . didn't work .I went so fast as to do a factory reset...still cannot get Deezer to work...I'm losing my mind!! HELP 

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Best answer by Alfredo.Deezer

Hello @Cynthia Steward @davedouce 

Have you tried to delete the app from your Fitbit and re install it again? Then to try to link your Deezer account to the app,

If so, can you share with us some pictures of the error message that you get to check it out, please?

Thanks :) 

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Guitar Hero
Klmk8
Guitar Hero
January 17, 2023

Same is happening to me.  I've contacted Fitbit several times,  tried everything 3x over and nothing works.  The issue seems to be that when you click on media it immediately drops the wifi connection so Deezer doesn't work.  However,  like others posted, seems to be a fitbit issue that they won't take responsibility for.  I tried the 3 dots before the message pops up but it won't work for me.  I'm so angry and frustrated.   Any advice?

I just saw the email from Fitbit saying they will no longer be supporting deezer! Such a shame as was one of the reasons I bought the Fitbit sense 

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