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August 22, 2020

Deezer HiFi icon disappears when I stream to Chromecast Audio

  • August 22, 2020
  • 121 replies
  • 6896 views

Hi ,

The HiFi icon is visible otherwise, but it disappears all of a sudden when I start casting to my chromecast audio.

Does this mean the audio isn't HiFi anymore while casting?

I'm on deezer beta btw  

Pinned Reply By Rudi

Hey @semektet 

So I've got a reply from our developers. It's normal and intended behaviour. Once you start casting, the logo "leaves" the app and shows up on the album cover in your TV, for example. Because your device isn't a TV, you don't see that. But your actually still streaming FLAC :relaxed: thank you for your patience and for your understanding!

121 replies

popkorn95
Guitar Hero
March 11, 2021

Wonderful :] 

And there's much more...but you'll have to stay tuned to the community and stay in touch with me to find out! :smile:

Will do - can’t wait! :metal:

Roadie
March 21, 2021

Hi. Any good news with this issue? Sadly, I'm considering going back to Tidal 🤷🏻

Rudi
Ultimate Superstar
Ultimate Superstar
March 22, 2021

Hey @Adrian1 

Sorry, what are you referring to? This isn't an issue, but could you explain your experience in a bit more detail? Happy to help! :relaxed:

Roadie
May 20, 2021

I still see the hifi logo disappearing when casting to chromecast audio. Is this just a display issue or its not really streaming hifi to CCA? I have the latest android app and a CCA from 2017. 

Rudi
Ultimate Superstar
Ultimate Superstar
May 24, 2021

Thanks for reaching out about this @dilettante it's neither to be honest. Our Chromecast integration makes the logo move from the app to the TV screen - but because you have the Audio device, you don't see this :relaxed:

Roadie
May 24, 2021

Thanks Rudi. So its a display thing? Although the implementation doesn’t make much sense to me. It shouldn’t be a big deal to figure out if the device its casting to has a display or not before deciding to move the logo. Something for your devs to look at maybe?

Guitar Hero
May 25, 2021

Thanks for reaching out about this @dilettante it's neither to be honest. Our Chromecast integration makes the logo move from the app to the TV screen

Hi Rudi,

I’m having a similar issue where casting from my phone displays the HiFi badge, but casting to a Chromecast device with a display no longer shows HiFi on either my phone or the Chromecast display.
 

I’ve attempted to get HiFi to work through casting by casting to the following Chromecast targets:

  • NVidia Shield Pro
  • Google Chromecast (3rd Generation)
  • Google Chromecast with Google TV

All devices are updated to the latest software, both on the Chromecast device and on the phone. 

 

In each case, the song plays back on the phone with the HiFi badge, but as soon as I cast the audio the HiFi badge no longer displays on the phone or Chromecast display, and the change in audio quality is noticeable.

Any suggestions are much appreciated!

Rudi
Ultimate Superstar
Ultimate Superstar
May 25, 2021

Hey @dilettante 

Sure thing, they're all ears so I'll pass on your comments.

Hey @JHarris 

With a setting like yours, it should definitely play in HiFi. The logo should "move" from your phone and appear on the album cover displayed on the TV - it's intended behaviour.

So I suggest you checking the Settings of the Deezer app and ensure every streaming bit is set to High Fidelity. A bit like this:

 

Guitar Hero
May 25, 2021

Hi Rudy,

Here's the settings I've been using (Android version of app)

 

I checked the app, and I'm running version 6.2.27.47 on my phone.

May 25, 2021

Thanks for reaching out about this @dilettante it's neither to be honest. Our Chromecast integration makes the logo move from the app to the TV screen

Hi Rudi,

I’m having a similar issue where casting from my phone displays the HiFi badge, but casting to a Chromecast device with a display no longer shows HiFi on either my phone or the Chromecast display.
 

I’ve attempted to get HiFi to work through casting by casting to the following Chromecast targets:

  • NVidia Shield Pro
  • Google Chromecast (3rd Generation)
  • Google Chromecast with Google TV

All devices are updated to the latest software, both on the Chromecast device and on the phone. 

 

In each case, the song plays back on the phone with the HiFi badge, but as soon as I cast the audio the HiFi badge no longer displays on the phone or Chromecast display, and the change in audio quality is noticeable.

Any suggestions are much appreciated!

Hello. I am casting to Chromecast With Google TV (connected to Denon AVR) in HiFi and have the same issue. No HiFi badge on phone or TV screen.