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Deezer HiFi for Denon HEOS and Denon / Marantz HEOS built-in devices

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Yula
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Hello, unfortunately I don’t have any news about this, it is still not a priority. But I will keep pushing it forward. 

 

@Alexandra Candia Yes! Airplay is definetly an alternative and you will receive the sound in Flac Quality! 

(She/her) add your pronouns to your signature!
M
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According to the above post from Yula (11 May 2022):
 

Hey there@Aquin Colaco! 

Unfortunately we are not moving forward with the Heos integration for the time being. 

But you can play with AirPlay and you will receive the music in Flac.

 

My Deezer subscription just lapsed, and I won’t be renewing. I’m sad but there we go.

UGatDeezer
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Userlevel 4

And there seems to be an outstanding firmware update for HEOS built-in enabled devices: „A common firmware for all HEOS Built-in products is planned for the Q1 of 20222.“ (I expect it‘s overdue this year and not planned in 18200 years ;-) 

https://support-uk.denon.com/app/answers/detail/a_id/3832/~/latest-heos-app-and-firmware-update-available
 

Maybe that finally brings native Deezer HiFi support?!? Let’s hope …

UGatDeezer
R
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Sadly I had to leave Deezer as well as there was no solution to play hifi music on my heos speakers. I moved to Tidal and speakers work great with the hifi sound. 

Same. Tidal is great. This will also be my final contribution here as I no longer have a subscription. Too bad...

R
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I've got Denon and Marantz receivers myself, but considering that the Deezer app has been pulled from Roku, which until very recently was the world's most popular streaming device, and that Android TV (the thing that replaced Roku at the top of the streaming device pile) doesn't have a HiFi option either I think Heos support will be a long way off, if ever. Probably after Spotify introduces a HiFi option. I wouldn't hold my breath waiting for that either...

Rudi
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Really appreciate your honest feedback on this, guys @Lentzi @UGatDeezer @Dmitri Weissman I know it isn't easy to accept. You pay for HiFi and you have an expensive system just there, waiting for it.

But don't worry, I'll keep monitoring this with our devs who are working with HEOS and I hope to have good news in due course :pray_tone2:

Rudi
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Super sorry to hear this @screaminbug 

But it'll happen, I'm totally confident.

Thanks for the feedback!

K

Just signed up for the HIFI account, and it’s not working with HEOS. MP3 only. So I guess I’ll be streaming elsewhere! :(

J
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Hi. I also just tried to stream the flac file but for me it's also just MP3 320kps. I made sure that all settings are on highest quality and I tried several tracks. What am I doing wrong @Rudi ?

 

S
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I read this entire thread in one go, because I also made a mistake of upgrading to the HiFi subscription only to find it doesn’t work with HEOS. I was already subscribed with Premium for some time now, and the only reason I’ve upgraded was to be able to stream to my new Denon AVR. But as I’m not very keen to waste my money, I’m considering to cancel the subscription altogether and switch to some other service.

That being said, if this issue is now no longer buried somewhere in backlog as some “nice to have” feature that will never see the light of day (i know how that works :) ) but instead is now actively being worked on by the dev team that’s great news and I’m willing to wait a bit.

So if that’s the case @Rudi that means that you must have some ETA now.

I understand that development, testing and deployment is a process that takes time, but if it’s already (sic!) in development there must be some deadline set. Are you able to share it with us? If there is no deadline, please don’t take it against me if I stay suspicious that anything is actually happening on that front.

UGatDeezer
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Userlevel 4

A two way project?!?

When I got the new design, I really got angry and posted the following app rating because we are all waiting far too long while you have visibly different priorities.

Instead of working on customer oriented improvements to implement long expected features like Deezer Hifi for HEOS devices you spend the money earned from us on a really ugly new app logo and design?!?

This is unbelievable bad, not only color and icon wise, you really risk the friendship of your paying user community!

ZERO stars would be too high, this development and design deserve MINUS 5 stars!!!

 

UGatDeezer
M
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So Tidal has now also added a new tier of subscription for Hifi separates not (does not include their "masters" MQA) for the same monthly price of $17.99 AUD as Deezer. Their goes any price reason to keep waiting for Deezer. Since for the same price Tidal already works with HEOS.

So what now?

L
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Well… today I updated the android Heos app and Deezer still shows 320 kbps. I rated the app with 2 stars and asked again about the Deezer hifi support. I just can’t wait to see if someone replies to that? Also, I asked this through the Heos app, got a ticket number but no e-mail notification that this is open or any update about it.

Rudi
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Hey @Killcrystalz 

Thanks for reporting here.

As you can see from my replies in this thread, HEOS is working with us to enable this :thumbsup_tone2:

V
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Good Day,

I have been a loyal supporter of Deezer HiFi for over a year now. To date I have been using Deezer HiFi via Musiccast on my Yamaha Aventage AVR. I have recently decided to get a Marantz PM7000N. What a huge mistake as I find that Heos App does not support Deezer HiFi. Only 320kbps MP3. Please advise on a time to resolution. I am starting to research other streaming services that support higher resolution streaming on Heos.

Regards,

Vernen 

K
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Userlevel 7
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Hello @screaminbug, we don’t have an ETA yet unfortunately, Rudi and I are doing our best so that your expectations are met, and we won’t give up on this until we have concrete information to share with you all. I do however understand your doubts vis-à-vis this being solved in a timely fashion. Keep an eye on this thread for future announcements. I also forwarded your feedback to the teams.

Have a nice weekend

https://www.deezer.com/en/profile/3421485864
Rudi
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Thanks for the example @Nodi77 :thumbsup_tone2:

@lukkov if you're going to play via the HEOS app, at the moment this won't be streaming in FLAC. Our team of developers is currently looking into this.

But if you're streaming from a desktop PC/Mac via app or web, or our mobile app, connected to your HEOS, you'll be able to stream to the device in FLAC (HiFi) :v_tone2:

Rudi
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Thanks for the honest feedback @ADS2471 we're looking to facilitate the HEOS FLAC streaming. If you could, great, if not, please subscribe to the thread :v_tone2:

Rudi
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Hey @Vernen 

Sorry to hear that but thanks for getting in touch with us. I encourage you to ask Denon/HEOS about it, it's their app so only they can give a timeline for this. We're also waiting for more info from them and have assisted their developers in the process. Maybe follow @HurdyG's advice :thumbsup_tone2:

R
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Thanks for the example @Nodi77 :thumbsup_tone2:

@lukkov if you're going to play via the HEOS app, at the moment this won't be streaming in FLAC. Our team of developers is currently looking into this.

But if you're streaming from a desktop PC/Mac via app or web, or our mobile app, connected to your HEOS, you'll be able to stream to the device in FLAC (HiFi) :v_tone2:

 

Hi Rudi,

                 I’m in the same boat as the rest here. Using a Marantz ND8006 to stream. So looking for a decent CD quality service after 5 years with Spotify. What exactly do you mean by the statement below? It sounds like you’re saying we can use the mobile Deezer app as the FLAC input to HEOS? If so that would be great, I really can’t figure out how to do it though? 

Kind Regards

Richard

But if you're streaming from a desktop PC/Mac via app or web, or our mobile app, connected to your HEOS, you'll be able to stream to the device in FLAC (HiFi)

Rudi
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Thanks for sharing your opinion here @SevenOf1 it's helpful for us too!

I guess it's a long wait for this one but at least it's been pinned by both sides. Thank you for your patience!

S
Rank

Hi @Petr Krenzelok no, Rudi is not a bot. He is my lovely colleague who is working from home while taking care of two little children - which can be overwhelming sometimes. We do understand your frustration regarding this integration and Rudi is trying very much to get all your voices heard by our Product managers :wink:

Hi @HurdyGurdy1 yes, Deezer would have to work a lot on Deezer HiFi for Denon HEOS. Our developers have a whole list of technical features and integrations to be worked on - as you can imagine - and unfortunately Denon HEOS is not very high on the priority list as it does not concern a large group of Deezer users worldwide. Devices that are used a lot worldwide are always at the top of that list. We are very sorry about that. Rudi is just trying very much to get all your voices heard by our Product managers so we can change that :wink:

 

 If users of Maranz and Denon equipment at Dizzer Hi-Fi are not in priority, then who is in priority? I say Dizzer - goodbye! Hello Amazon Ultra HD!

I support Pima. So much time has passed, but things are still there!
I bought Denon AVR-2600H, but there is no full-fledged Deezer.

Rudi
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Thanks for the feedback @Dekstar @MitchG 

And also, thank you for sharing your experience here with us @Yuriy Nazarov, that's absolutely brilliant!

Rudi
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Hey @Badirr 

There's nothing to thank me for, what a nice reply from you :hugging:

If it was for the team, we would've had 100 more features than we actually have. But everyone is working hard to bring everything forward. And feedback like yours is precious and essential to make this happen.

I'll be passing it on now, so that the rest of the teams know about this being the only thing holding you up :thumbsup_tone2:

Rudi
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Userlevel 7
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Thanks for sharing your experience with us @Lentzi 

Let us know once you get a response - perhaps you can chase them with the ticket number you've got, as this is normal practice in similar companies, including Deezer :thumbsup_tone2:

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