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One Hit Wonder
Jan 14, 2023 4:07 PM UTC
Answered

Deezer connect is suddenly not working?

Everytime I try to connect my android app to my desktop app I get an error on my desktop and screen freeze on my android. I've been using the deezer connect feature for several weeks with no issues before. I tried clearing the cache, restarting/reinstalling the apps and still no luck. Any ideas for a fix?

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Johnathan.Deezer
Ultimate Superstar
Feb 21, 2023 4:36 PM UTC

Amazing! Looks everything is working now on the last update on the full version launched yesterday. 😊

JohnathanF

16 replies

Johnathan.Deezer
Ultimate Superstar
Ultimate Superstar
Jan 16, 2023 12:30 PM UTC

Hey @maxc206! 

As you already tried some points to solve it and still have an issue, please send those details and the version of OS you have installed to our Customer Care team and they can have a look on it for you.🕵🏼

Here is the link.😉

Take care.

JohnathanF
Hitmaker
Feb 6, 2023 7:35 PM UTC

Hi!

A bit late to the party but I just dicovered the “Connect”-funktion and decided to try it out, but having exactly the same problem as OP… Error on desktop app and the Android freezes. 

soakes
Rising Star
Rising Star
Feb 6, 2023 10:55 PM UTC

These are similar experiences to mine.  I have never been able to get it to work successfully, and have tried an array of different browsers, apps, devices.

 

Roadie
Feb 8, 2023 3:44 PM UTC

It's the same for me

Roadie
Feb 9, 2023 8:15 PM UTC

@Johnathan Finotti hey, why don’t you just post the solution or some advices here?

Roadie
Feb 15, 2023 2:01 PM UTC

Hey,

 

I have same problem, Deezer connect can’t find my desktop app on mobile device.

Just migrated from Spotify and I really miss this feature. 

 

 

Roadie
Feb 20, 2023 6:00 AM UTC

When I listen to a Sony that I like. I press on deezer app. It takes me to another website like all the songs that pops up. When I press on deezer it copy the Sony an I tap on it to save on it. Is it possible that yall can fix that please. I never have any problem with this deezer app in till now 

Johnathan.Deezer
Ultimate Superstar
Ultimate Superstar
Feb 20, 2023 7:10 PM UTC

Hey folks! 

@Stiflrswe @Anthony.Smith @soakes @Maurizio Malagoli @mosek1 @Jakub Bielesch 

Sorry I missed those messages, but I already sent all to our developers and they will have a look on it. 🕵🏽

As soon as they get back to me I let you know. 🙇🏽

Thank you.

JohnathanF
Hitmaker
Feb 20, 2023 8:29 PM UTC

Hey guys!

Just wanted to let you know that I found another thread about this issue, and it said that it was fixed in the beta, so I downloaded latest betaversion 7.0.24.1 for Android and it works just fine now!

soakes
Rising Star
Rising Star
Feb 20, 2023 10:54 PM UTC

Well… how good is this?  I updated both my S21 and my S7.  I can now control my S7 from my S21 and it seems to be working properly so far.

It still doesn’t work for me to control a browser of PC app, but this is a major leap forward.