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One Hit Wonder
January 14, 2023
Answered

Deezer connect is suddenly not working?

  • January 14, 2023
  • 16 replies
  • 2271 views

Everytime I try to connect my android app to my desktop app I get an error on my desktop and screen freeze on my android. I've been using the deezer connect feature for several weeks with no issues before. I tried clearing the cache, restarting/reinstalling the apps and still no luck. Any ideas for a fix?

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Best answer by Johnathan.Deezer

Amazing! Looks everything is working now on the last update on the full version launched yesterday. 😊

16 replies

Johnathan.Deezer
Ultimate Superstar
Ultimate Superstar
January 16, 2023

Hey @maxc206

As you already tried some points to solve it and still have an issue, please send those details and the version of OS you have installed to our Customer Care team and they can have a look on it for you.🕵🏼

Here is the link.😉

Take care.

JohnathanF
Hitmaker
February 6, 2023

Hi!

A bit late to the party but I just dicovered the “Connect”-funktion and decided to try it out, but having exactly the same problem as OP… Error on desktop app and the Android freezes. 

soakes
Rising Star
Rising Star
February 6, 2023

These are similar experiences to mine.  I have never been able to get it to work successfully, and have tried an array of different browsers, apps, devices.

 

Roadie
February 8, 2023

It's the same for me

Roadie
February 9, 2023

@Johnathan Finotti hey, why don’t you just post the solution or some advices here?

Roadie
February 15, 2023

Hey,

 

I have same problem, Deezer connect can’t find my desktop app on mobile device.

Just migrated from Spotify and I really miss this feature. 

 

 

Roadie
February 20, 2023

When I listen to a Sony that I like. I press on deezer app. It takes me to another website like all the songs that pops up. When I press on deezer it copy the Sony an I tap on it to save on it. Is it possible that yall can fix that please. I never have any problem with this deezer app in till now 

Johnathan.Deezer
Ultimate Superstar
Ultimate Superstar
February 20, 2023

Hey folks! 

@Stiflrswe @Anthony.Smith @soakes @Maurizio Malagoli @mosek1 @Jakub Bielesch 

Sorry I missed those messages, but I already sent all to our developers and they will have a look on it. 🕵🏽

As soon as they get back to me I let you know. 🙇🏽

Thank you.

JohnathanF
Hitmaker
February 20, 2023

Hey guys!

Just wanted to let you know that I found another thread about this issue, and it said that it was fixed in the beta, so I downloaded latest betaversion 7.0.24.1 for Android and it works just fine now!

soakes
Rising Star
Rising Star
February 20, 2023

Well… how good is this?  I updated both my S21 and my S7.  I can now control my S7 from my S21 and it seems to be working properly so far.

It still doesn’t work for me to control a browser of PC app, but this is a major leap forward.