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jamie_mot
Rising Star
jamie_mot
Rising Star
March 14, 2024

Deezer app on Windows 11 - Crashes when moving between multiple monitors

  • March 14, 2024
  • 66 replies
  • 797 views

I have multiple monitors (in-built laptop screen, one horizontal monitor and one vertical monitor) and I’m seeing an issue where the Deezer app crashes when I drag the Deezer window from one monitor to another.

No error message is displayed, it just closes unexpectedly.

 

Windows 11 Enterprise 22H2 build 22621.3155

Deezer app 6.0.80

    Pinned Reply By José.Deezer

    Hello ​@jamie_mot ​@jirikovoego ​@ingvarr777 ​@smooms ​@wimheylen ​@guillata ​@etgr34 ​@elkixo ​@Jedve ​@Ptit chat blanc ​@uepsala ​@ZaQ1028 ​@Krishan ​@user11235813 ​@Aaron Arrick ​@sosarder ​@Brownly Davice ​@socaldwat ​@NosyEye ​@Keaci_G hope you are all well.

    Today I was informed that with the launch of the version 7.1.330 for Windows and Mac, the issue of crashing when moving between screens, has be fixed. Now, I would appreciate your feedback on this please. 

    If you are keen to give it a go, below are the links to download this version:

    Many thanks for your patience, and hope we can soon close this thread.

    FYi ​@Leonídia.Deezer ​​​​​​ ​@Jaime.Deezer 

     

     

    66 replies

    jirikovoego
    Hitmaker
    jirikovoego
    Hitmaker
    March 15, 2024

    The same issue.

      Guitar Hero
      ingvarr777
      Guitar Hero
      March 18, 2024

      Just installed 6.0.80 and it immediately crashed when I dragged to my left monitor

      Guitar Hero
      smooms
      Guitar Hero
      August 5, 2024

      problem always present too... it's a shame

      Roadie
      wimheylen
      Roadie
      January 9, 2025

      Same problem. Windows 11, Deezer 6.0.290

      Leonídia.Deezer
      Community Manager
      Leonídia.Deezer
      Community Manager
      January 10, 2025

      Hi ​@wimheylen! Could you share a video of the issue so I can pass it along to our developers?

      That would be really helpful! 

      José.Deezer
      Deezer Staff
      José.Deezer
      Deezer Staff
      January 25, 2025

      Hello ​@wimheylen ​@smooms ​@ingvarr777 ​@jirikovoego ​@jamie_mot Can you tell us if the issue still persists?

      We have just launched the desktop version 7.0.1. - https://www.deezer.com/explore/en-us/download/.

      If you haven’t downloaded it, please give it a try, and please give us feedback. Thanks

      JSousa
        jirikovoego
        Hitmaker
        jirikovoego
        Hitmaker
        January 25, 2025

        Hi ​@José.Deezer, I haven't noticed this issue since 7 has been released. Plus huge improvement with performance. Good job 

          José.Deezer
          Deezer Staff
          José.Deezer
          Deezer Staff
          January 25, 2025

          Amazing ​@jirikovoego, thanks for your feedback. Already shared with the team.

          JSousa
            Guitar Hero
            smooms
            Guitar Hero
            January 25, 2025

            seems less sensitive, but I still have Deezer closing unexpectedly.
            Try clicking on the top of the window to move it, and shake it for a while. You may find that it closes.
            But it's already much better (and therefore more usable).


            Surprisingly, I only had this problem with the previous version when two screens were connected. Now it can happen with a single screen.

              José.Deezer
              Deezer Staff
              José.Deezer
              Deezer Staff
              January 25, 2025

              Hi ​@smooms Thanks for your reply. Please try to record a video and provide details of your set-up. Please include the Windows version and confirm that you are on version 7.0.1. 

              JSousa
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