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Deezer and Chromecast Audio problems



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Userlevel 7
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Hey @Austar

Thank you for your honest feedback. We're also working on bringing HiFi across other platforms. So we just need a bit more of your patience. Our product managers and devs are much more focused on what users bring to the community - in order to improve the app. But we can't make everything happen from one day to another, due to our size and capacity.
Userlevel 1
Any news on this, please?

Pessima interazione con Chrome cast audio. Mancate partenze delle tracce e blocchi continui. Sono appena tornato a Deezer HiFi ma al termine del mese dovrò disdire. Peccato...

I almost ended to send my chromecast audio back to seller because of this problem. I don't understand why is taking you so long to fix this. I upgraded my plan to HiFi 2 months ago. Biggest mistake ever.
I'm curious, if you know about this problem, why you still have chromecast on supported devices on your website? How about our monthly fee we paid for this? I mean we paid extra for something that doesn't work.
I'm going to search for other streaming services.
Thank you!

Tic toc, tic toc...

Peccato Rudy, la qualità sonora anche e soprattutto su Chromecast è ottima anche col solo Premium e surclassa i concorrenti. Utilizzerò l'account Premium di mia moglie che volevo sostituire col mio HIFI. Ma così è insostenibile....

My hifi-sub is useless since i cant use it with my stereo with cca. How long will we have to wait, a sollution has been on its way for a year now...? Btw, thanks for at least trying to give som info Rudi, appreciate it!

Userlevel 7
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Hi again @Antonioita 

Thanks for coming back. Have you installed the Deezer skill for Alexa devices? For more info, please see here :wink:

Userlevel 7
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Hi @audiococo and @piedrafrita we are aware that this is taking longer than expected and we are very sorry about that. We always do our best to solve issues as fast as we can, but it seems like it was not as easy. We are sorry for any inconvenience.

@adamtalbot

Please keep an eye on this topic here for updates and workarounds and updates 😉
Userlevel 7
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Hey @John.Morrison

No one has deleted topics. Our spam filter and tools had to be increased in sensitivity due to the constant spam attacks. Some of our most popular topics have been broken due to spam but we're currently working on this. Thanks for the patience!
Userlevel 7
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Hi there@Greenmusik @Giac @Rogernehme 

I hope to bring more news by the end of this year, along with more exciting features. Our new Chromecast integration should follow a new Google protocol and this should improve the whole integration much more 👍🏼

Userlevel 7
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100%, @jaxa. It's been over 9 months of development so far, I think we're getting closer :wink:

Userlevel 7
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We did that @m5n0w and we're also working on new ways to 'shake' them up more effectively too 😅 that means to improve the communication between our community managers and developers.

Everything in our communities gets reported to the makers and decision makers, so it's just a matter of fitting priorities with the resources we have. And that's why we use our ideas forum to raise awareness to the suggestions our users want to see, for example.

With Chromecast there are several topics about the issues we've got so we passed the stage of awareness. The information we've got is that we're working on it from scratch, rather than fixing one thing at a time. In other words, we know we've got to get it right but it'll take some time.

Chromecast audio issues on Android.. the audio drops every 4 to sec...shame on Deezer..I subscribed in HIFI plan but with no use..I cannot listen to chromecast 16 bit flac songs..unfortunately....shame on you

Userlevel 7
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Hi @díadeluz @Daniel Lundin 

Thank you for expressing your concerns, it's very important to us. The Chromecast integration isn't a required feature for HiFi users - this subscription is available for an array of speakers which support the format. Deezer decided to include a Cast integration so that it can give users more options in order to stream their music. In fact, FLAC streaming is also now available on our mobile apps and Xbox One:thumbsup_tone2:

Using your analogy, you have a car with all windshields, but you want to take a hatchback to a country experience. You need 4x4 for that. And that's exactly what we're working on :wink: it's also very important to bear in mind that the technology belongs to another company, so we need time to make it work properly so that it isn't the way it is now.

The good news is that we're expecting exciting news about this feature next month. And we'll need your feedback to make it even better! :nerd:

 

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