Can’t use premium account with Bang and Olufsen Beoplay M5

Not that it helps your issue, I had use of a Beoplay P2 recently with no issues, using the Beoplay app and Airplay.

Being limited to 30 second previews suggests your account is being recognized as a deezer free account.

I would ensure that your login credentials correspond to your deezer premium account.

If you can’t resolve it own your own, perhaps deezer support can assist you.

Best of luck.

Hey @Mert123454321 

It sounds like your Bang and Olufsen is not recognising your Premium subscription.

Please follow these steps to solve the issue:

• Log out of Deezer on all devices it might be logged in
• Get a new password for the Deezer account on this link
• Delete Deezer from your Bang and Olufsen app
• Turn off your sound system device for 1-2 minutes
• Turn it back on
• Add Deezer to the Bang and Olufsen app
• Login with your new Deezer password

That should fix the problem and you will be able to listen to your favourite music again. Let us know how it goes, please 😎

Thanks 😄

Unfortunately this does not work.  I only can listen the first 30 second of the song.

Hi @Mert123454321, can you confirm that you are logging into your Deezer account with this email m*******@yahoo.co.uk?