I signed in to deezer on B&O beoplay application with iphone 14pro and i onlu can listen to 30 seconds of all the songs.:(
Best answer by Alfredo.Deezer
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Userlevel 4
+3
Not that it helps your issue, I had use of a Beoplay P2 recently with no issues, using the Beoplay app and Airplay.
Userlevel 7
+17
- Deezer Legend
- 879 replies
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14 August 2023
I signed in to deezer on B&O beoplay application with iphone 14pro and i onlu can listen to 30 seconds of all the songs.:(
Being limited to 30 second previews suggests your account is being recognized as a deezer free account.
I would ensure that your login credentials correspond to your deezer premium account.
If you can’t resolve it own your own, perhaps deezer support can assist you.
Best of luck.
Userlevel 6
+3
Hey
It sounds like your Bang and Olufsen is not recognising your Premium subscription.
Please follow these steps to solve the issue:
- Log out of Deezer on all devices it might be logged in
- Get a new password for the Deezer account on this link
- Delete Deezer from your Bang and Olufsen app
- Turn off your sound system device for 1-2 minutes
- Turn it back on
- Add Deezer to the Bang and Olufsen app
- Login with your new Deezer password
That should fix the problem and you will be able to listen to your favourite music again. Let us know how it goes, please 😎
Thanks 😄
Unfortunately this does not work. I only can listen the first 30 second of the song.
Userlevel 7
+5
Hi
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.