Hi ​@Ivan Markevych, thank you for bringing this to our attention, and I’m sorry for the inconvenience you’re experiencing with Deezer on your Philips TV.

The issue you’ve described, where songs stop playing after about a minute, certainly sounds weird.

Could you please provide the following details to help us diagnose the problem?

1. The version of the Deezer app installed on your TV.
2. Confirmation that your TV software is updated to the latest version.
3. Whether the issue happens with all songs or specific tracks/playlists.
4. Your network connection type (Wi-Fi or cable).
5. Check if your TV has a strong internet signal? You can test this by using other apps like YouTube and letting us know how quickly content loads.

Hello, Thank youforyour reply:
Here aredetails you have asked:
1. Current version: 1; Last Update 2024-8-22 (I can’t find any more details)

2.  TV is updated (I just checked it). Release version: TPN236E_V236.004.154.001 (Creation date: 2024/11/21-20:47:19)
3. It happening for all songs (I have tyied 20+ different songs)

4. Network connection is Wi-Fi 5G (Router based behind TV, reception is on highest possible level).
5.I’m Using there You Tube and Netflix without any issues.

Additionla info:
In Deezer settings I just tryied all 3 types of audio settings: Standard; High Fidelity (HIFI) and High quality (HQ);
For some reason I don’t observ this issue in High quality (HQ) mode (But I still would like to listen HiFi)

I do appritiate your willenes to help. Please let me know if I can provide any details 

Hi ​@Ivan Markevych thanks for your detailed reply.

I don’t have a Philips TV to test, but using my Nvida Android TV box, I can’t reproduce the same issue. 

I played the flow for 20 minutes without any pause, plus a couple of tracks from a playlist.

This is the version installed on my box, updated on the 17/10/24.

On my app, I don’t have any option to change audio settings so maybe I don’t get same issue as you.

Have you tried to:

• Clear cache
• Clear Data
• Turn off the TV and remove the power cable for 30 seconds
• Uninstall and install again the Deezer application

If you still have the same issue, please record a video in with audio quality in HIFI and another in HQ to observe the differences.