"An error occurred, please try again later." happens very often on Windows App

Ok - thanks a lot.

I work in IT myself so I performed those steps already. I am not on VPN. Software was downloaded from Deezer website.
What worries me is the fact that Deezer seems not to care about customers feedbacks and these bugs dont get fixed.

I can’t uninstall it and re-install it anytime the issue happens.

Problems persists.

thanks

Unfortunately that’s their answer for everything. I’ve done it and I still get that error message and I have to close deezer and reopen it until it happens again. The pc software has always been problematic to me. I still get the disappearing app issue when I try to maximize or minimize or even move it the app closes on me. 

The problem has been reported already and our devs are investigating in order to find a permanent fix.
Thanks for your patience and apologies for the inconvenience

The service is almost unusable. Restarting the app every 15 minutes is somewhat frustrating.

i have same issue and its been like this for 2 months, every hour or so i have to close the app and open it again to play music. I also made support ticket with no help what so ever (ghosted me after couple days)

There are a lot of messages about this problem and the best deezer can do is say “i dunno”.

i have been  a user since the day deezer started (almost) and it has been a problem since then!

GET IT FIXED!!

​@Jaime.Deezer  Mac OS app. After 3 hours of playing 
 

Same issue for me on my 4 PCs: work, home, laptop and parents home.

Support ticket did not help at all, we are working on issue and will inform you soon as issue is solved, which was a month ago.

The only thing that stops me from going to Spotify is my library, which I wanna to transfer to it...

Also happens to me on the desktop version on Mac.
Multiple times a day. 
I had zero issues with Spotify but after changing to Deezer it seems so flawed. Does not work with Google Home and when using the desktop client it throws this error all the god damn time.

I see this message quite often as well (on Mac). It’s a pity there’s no debugging info or something. Very frustrating. Listening to musing should be relaxing, some say.

I checked the logs and there’s nothing there around this error, beside many many requests like these:

[2026-05-05 16:23:50.569] [debug] Added response headers for https://pipe.deezer.com/api
[2026-05-05 16:23:50.569] [debug] Added request headers for https://pipe.deezer.com/api
[2026-05-05 16:23:50.569] [debug] Added response headers for https://pipe.deezer.com/api
[2026-05-05 16:23:50.570] [debug] Added response headers for https://pipe.deezer.com/api
[2026-05-05 16:23:50.570] [debug] Added response headers for https://pipe.deezer.com/api
[2026-05-05 16:23:50.570] [debug] Added response headers for https://pipe.deezer.com/api
[2026-05-05 16:23:50.570] [debug] Added request headers for https://pipe.deezer.com/api

Looks like some retries, so probably it is just a problem on Deezer side that will be reflected on any client (no matter whether it’s windows or macos)

It’s interesting, because this problem started after “Fixing” Global Error with Desktop App 

Today - after 2 hours of playing
 

This recurring error message is still under investigation since it doesn’t affect many users and it is not easy to reproduce on the devs side.
Apologies for the inconvenience this may cause and thanks for your patience and support

​@Jaime.Deezer today tested at MAC and PC simultaneously. At Mac stops start very fast  - 1-2 hours of playing, stop at 2:35 from 3:12 minute of current track. After close error message and try to continue play - all stop. Only full restart of app help.

At Windows error start from 4-5 hours of play, but error the same. 

But - if playing downloaded tracks error doesn't came, only when listening online

And one technical moment - at PC starting from version 7.1.120 or later the Smart Cache parametr full time show 0 bytes 

Just to add to this thread - I use Safari on a Macbook Air M2.  Software up to date. This message comes up several times PER TRACK!! I have to click on OK and then click play.  So, it’s not kicking me out of the App (as has happened in the past.) Like others, I am at a loss as to what to do.  This is a daily occurrence ( Yet, it played for hours without a hitch a few days ago linked to an external speaker via bluetooth). If I delete the app and upload again, won’t that get rid of my playlists? 

Same problem for me on Windows 11. I installed the up to date app 2 days ago and still the same issue (probably 5 times a day I have to restart it).

Can confirm as a new user that just installed Deezer, I have the same issue with an Error appearing that I need to reboot the application to keep playing songs.  This is with the Desktop version 7.1.200 on Windows 11.

On top of this the application has an abnormally high CPU usage if open in the foreground due to what appears to be rendering the “Playing this song” animation at around a constant 7% CPU load and increasing to an absurd 15% if the Playlist name rapidly scrolls to show the entire name! 

If I scroll down to make them disappear from view or minimize the application it goes down to a much more normal ~1% CPU usage.  

It also appears to have a rather high memory usage climbing from the 350 mb RAM it starts with towards 2+ GB as it plays during the day.  

The error combined with an absurd CPU usage with Deezers own application is a very poor first impression. Hopefully they can fix this before the trial month is over.