music cut out

  • 21 April 2023
  • 3 replies
  • 25 views

Hi I listen to Deezer through the app and every hour it cuts off the music it's winding me up and I don't know why it's doing it I can't find there's a timer anywhere on the app and they shouldn't be one anyway can anyone help me thought this out because it's driving me mad


3 replies

Userlevel 7
Badge +10

Hey @Jay-Z! 

Sorry to hear that, from which device are you listening to? 

Please give us the version of the app, the OS version on your device? 

Do you receive an error message? 

Android phone Samsung 

7.0.28.1

No message of any kind comes up it just cuts out

Userlevel 7
Badge +5

Could it be the battery settings? In Android every app that runs in the background will be shut down by Andoid after a while.

In the battery settings you can change this. You can change it to allow the Deezer app to run in the background.

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