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Answered

unable to login on ios app

  • 15 July 2022
  • 3 replies
  • 123 views
M
Rank

When trying to login on the iOS app (App via Testflight, version 9.18.01), after entering my password it just says “Error - an error occurred”. No further info.

Also, the ‘login without a password’ seems also broken.
When clicking on the link in the mail, the app opens, but it doesn’t log me in. I can fill out username & password again, but that only results in the rror message above. Password *is* correct, because filling in a wrong one on purpose gives the “incorrect password” error.

Tried both via WiFi and Cellular data, both fail.

This also happens on iPad. (regular app version 9.17.0.2) Re-install did not help.

Desktop app (MacOS) seems te be fine. I can also login on the web-version.

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Best answer by Zayn-T 15 July 2022, 16:57

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3 replies

Zayn-T
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Userlevel 6

From Deezer Twitter: Breaking News 🚨 We're experiencing a global server issue at the moment. You may not be able to log in or access all your music content.Bear with us while our teams are investigating this issue. Apologies for the inconvenience.

 

He/him. EDM, Dance, Hardstyle, techno & trance fan using iPhone 14pm, Mac M2 & Apple TV .
Jaime.
Rank
Userlevel 7
Badge +7

@mberlage  the service is up again and can be used but we are monitoring the situation.
Please do not hesitate to reach out if your should encounter recurring issues.
Thank you for your patience

M
Rank

@mberlage  the service is up again and can be used but we are monitoring the situation.
Please do not hesitate to reach out if your should encounter recurring issues.
Thank you for your patience

Thanks, it seems to be working again.

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