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One Hit Wonder
Alohamars
One Hit Wonder
July 15, 2022
Answered

The app wont let me login

  • July 15, 2022
  • 5 replies
  • 98 views

Hi,

 

Just switched few days ago from Spotify to Deezer as I was interested in the Hi-Fi feature and also the first month was free, nothing to lose. I really like deezer as it seems they put a lot of effort in recommendations of playlist, artist and songs that may suit your tastes, also going on an artist page let me see the whole ranking of their most popular songs unlike Spotify just top 5 so I discovered loads of amazing songs because of these two incredible features.

BUTTTTT I cannot login tried everything I’m on iPhone 13 Pro, IOS 15.5.

Trying to login through app, Error - an error has occurred pops up. Trying to login through Google mail with the link nothing happens not even a message, the login screen stays the same. Going on the website and click launch app is the same as mail link login nothing happens.

turned my phone off and on, deleted the app and reinstalled, went to iPhone storage and deleted the app from there and reinstalled, nothing helps.

Guess I’ll use Deezer on my laptop to discover new songs until the trial is over and head back where I came from.

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    Best answer by Zayn-T

    There is a global issue at the moment on some platforms @Alohamars . Please try back soon then you can enjoy Deezer on your iPhone. 

    5 replies

    Zayn-T
    Rockstar
    Zayn-TAnswer
    Rockstar
    July 15, 2022

    There is a global issue at the moment on some platforms @Alohamars . Please try back soon then you can enjoy Deezer on your iPhone. 

    He/him. EDM, Dance, Hardstyle, techno & trance fan using iPhone 14pm, Mac M2 & Apple TV .
      One Hit Wonder
      AlohamarsAuthor
      One Hit Wonder
      July 15, 2022

      Oh I understand, thank you. The app score rating is really high on App Store so I guess these kind of issues are out of ordinary for Deezer. I’m really glad because I really enjoy Deezer so far.

        Zayn-T
        Rockstar
        Zayn-T
        Rockstar
        July 15, 2022

        That’s great you’re enjoying it. It’s a thing that happens to anything these days, but it’s not a common thing with Deezer. Keep enjoying @Alohamars 😃

        He/him. EDM, Dance, Hardstyle, techno & trance fan using iPhone 14pm, Mac M2 & Apple TV .
        Jaime.Deezer
        Community Manager
        Jaime.Deezer
        Community Manager
        July 15, 2022

        @Alohamars  the service is up again and can be used but we are monitoring the situation.
        Please do not hesitate to reach out if your should encounter recurring issues.
        Thank you for your patience

        One Hit Wonder
        AlohamarsAuthor
        One Hit Wonder
        July 15, 2022

        All good I’m on it for an hour or so. Thank you.

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