Guitar Hero

Answered

No display on lock screen (iphone)

Forum|Forum|3 years ago
July 13, 2023
20 replies
1610 views

Hi. I have lost the display of music playing when my phone (iPhone 11) is locked. I have done the turn on off and delete the app. When downloading the app again, my Lock Screen will display they song been played. But as soon as I close the app down and go to re use it, it will not display. Any ideas?

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Best answer by Leonídia.Deezer

Hi @Paulwalt, sorry to hear that you are having this issue. Indeed we have a couple of users reaching out about the same.

We are investigating why this is happening.

In the meantime, this procedures worked for me so please try to see if they work for you as well:
-Open the app Deezer,
-Go to the setting of your phone, click on “Deezer” and after that “notification”
- Select “Lock Screen” and “Notification Center”.
-The “Announce Notification should be “On” and the “Show Previews” has to be “Always (Default)”.

Leonídia.DeezerAnswer

Community Manager

Hi @Paulwalt, sorry to hear that you are having this issue. Indeed we have a couple of users reaching out about the same.

We are investigating why this is happening.

In the meantime, this procedures worked for me so please try to see if they work for you as well:
-Open the app Deezer,
-Go to the setting of your phone, click on “Deezer” and after that “notification”
- Select “Lock Screen” and “Notification Center”.
-The “Announce Notification should be “On” and the “Show Previews” has to be “Always (Default)”.

P

PaulwaltAuthor

Guitar Hero

Hi, thank you for your response. I have check all of the settings and found to be the same as you have described. I am also running on the latest software of 16.5.1 (c)

The Lock Screen function will only work when I either delete the app and reinstall or power off my phone and restart it. After I close the app and reopen it will not display on the Lock Screen.

Thanks.

Leonídia.Deezer

Community Manager

Hi @Paulwalt indeed I understand the difference now as I tested with a Premium account and for me works even after turn off phone or close the app.

But if you are on the free plan, then the issue is visible and the workaround is do what you mentioned above.

We have a incident opened regarding this for free users.

So I will send you an email from our support system that will be linked to that incident so when the issue is solved, you will get a notification.

In the mean time, just for test purpose, I have made a change in your Deezer account to understand if problem still happens.

Let me know the outcome. Thanks

P

PaulwaltAuthor

Guitar Hero

Hi, the change you have made to my account has seemed to rectify the fault I’m having. I will keep monitoring the fault. Thank you.

K

Kch

Roadie

Hi @Paulwalt indeed I understand the difference now as I tested with a Premium account and for me works even after turn off phone or close the app.

But if you are on the free plan, then the issue is visible and the workaround is do what you mentioned above.

We have a incident opened regarding this for free users.

So I will send you an email from our support system that will be linked to that incident so when the issue is solved, you will get a notification.

In the mean time, just for test purpose, I have made a change in your Deezer account to understand if problem still happens.

Let me know the outcome. Thanks

Hi, I have a free plan and am experiencing the same issue. I’ve also had no luck with the work around. Is it possible for you to make the same change to my Deezer account so I can play from my lock screen? Thanks

S

supermurs

Guitar Hero

Hi @Paulwalt indeed I understand the difference now as I tested with a Premium account and for me works even after turn off phone or close the app.

But if you are on the free plan, then the issue is visible and the workaround is do what you mentioned above.

We have a incident opened regarding this for free users.

So I will send you an email from our support system that will be linked to that incident so when the issue is solved, you will get a notification.

In the mean time, just for test purpose, I have made a change in your Deezer account to understand if problem still happens.

Let me know the outcome. Thanks

Hi,

Would you mind doing the same change to my account? I’m currently facing the same issue and am unable to find a workaround.

Thank you so much in advance!

P

PaulwaltAuthor

Guitar Hero

Hi @Leonídia.Deezer all has been working fine up until this afternoon and has gone back to not displaying on the Lock Screen. I have not change any settings. Please advise. Thank you.

J

Jamm1eN

Roadie

Hi I am having the same issue on my free account, but it also is refusing to play through my car Bluetooth audio . Very frustrating

S

supermurs

Guitar Hero

Hi I am having the same issue on my free account, but it also is refusing to play through my car Bluetooth audio . Very frustrating

This is the same issue I’m facing.

That’s why I was excited to hear about the Android Auto app until I noticed that Free tier users are not able to use the app.

GropplerZorn

Superuser

Hi I am having the same issue on my free account, but it also is refusing to play through my car Bluetooth audio . Very frustrating

This is the same issue I’m facing.

That’s why I was excited to hear about the Android Auto app until I noticed that Free tier users are not able to use the app.

to avoid confusing readers, Android Auto and Android Automotive are two different things. Android Automotive Operating System (commonly referred to as AAOS) is what you are mentioning here.

more info here for those who are curious.

Deezer Legend

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