How do I restart an inactive app?

Forum|Forum|8 years ago
December 13, 2017
25 replies
1740 views

I downloaded app today and have set some things to download. I’ve gone off and left it to its own devices and now it’s saying my app is inactive and I need to restart it to continue with the download. Any help would be appreciated

Best answer by ls1971

Hi Anja, i am on iphone 7. It seems to be when i leave phone to download it does it.
I didn't realise i was limited to storage as well as had to delete some as had no room.

Show previous replies

Rudi

Ultimate Superstar

Hey @mhemdan

Our app is currently unable to use data in the background, on iOS. We've been looking into that for a while. If there are any changes, I'll get to message you here.

Thank you for your support :relaxed:

N

Nicole.Lubbe

Roadie

Hey @mhemdan

Our app is currently unable to use data in the background, on iOS. We've been looking into that for a while. If there are any changes, I'll get to message you here.

Thank you for your support :relaxed:

N

Nicole.Lubbe

Roadie

I have the same issue. Has the matter been resolved yet?

Rudi

Ultimate Superstar

This is something we still need to discuss further @Nicole.Lubbe it's to ensure a certain level of performance of the app at the moment.

Thanks for the query! I'll pass on the feedback.

A

Ahhhh

Roadie

I was able to get around this by leaving the app playing. Because I do most of my listening at work where I have WiFi, I wanted to download music overnight to save on cellular data.

S

Shayne Horton

Hitmaker

One year on and still getting same message on iPhone 14. You should be on your game here.

A

Anonymous

@Shayne Horton

If you make a download and then the app switches to the background, this message comes up. It's always been like this and it's normal.
Open the app and the downloads will continue.