since few weeks I have an issue with offline mode. When opening the app without internet connection, my favorites are gone although many of the tracks are available as part of some other playlist. I have seen this issue was also posted some time ago by someone with android. I am using iPhone with the latest app version and it’s really annoying when you open the app being in the plane. When intervener is restored, complete list appears. It’s like the app was blocking an access to favorites because premium subscription cannot be verified or simply a list cannot be synchronized..
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You did not mention… but i think the playlists you are talking about have been downloaded before? If so, they should appear and play if selecting them from favourites menu.
@Superschlumpf have you tried to go offline after long period of not using the app (overnight) and then starting the app? anyway reinstalling the app ist the last thing i want to do as I’m worried that I will have to redownload all content again and that takes time and is not happing in the background so will block my phone.
In fact it’s no difference when not using the app a long time before. I understand your reservations to delete and reinstall the app. But in many cases this solves a problem.
Hey Everyone,
since few weeks I have an issue with offline mode. When opening the app without internet connection, my favorites are gone although many of the tracks are available as part of some other playlist. I have seen this issue was also posted some time ago by someone with android. I am using iPhone with the latest app version and it’s really annoying when you open the app being in the plane. When intervener is restored, complete list appears. It’s like the app was blocking an access to favorites because premium subscription cannot be verified or simply a list cannot be synchronized..
You did not mention… but i think the playlists you are talking about have been downloaded before? If so, they should appear and play if selecting them from favourites menu.
Yup, still an issue with Android too. The tracks are downloaded but won't play because I'm offline.
Can you send us a screenshot of what you see please, @Bartosh Preston?
I‘m on iOS 15.5 with my iPhone and can’t reproduce this problem. If offline my downloaded content is availabel.
Have you tried reinstalling the deezer app?
Imho this would be the best try.
@Superschlumpf have you tried to go offline after long period of not using the app (overnight) and then starting the app? anyway reinstalling the app ist the last thing i want to do as I’m worried that I will have to redownload all content again and that takes time and is not happing in the background so will block my phone.
In fact it’s no difference when not using the app a long time before. I understand your reservations to delete and reinstall the app. But in many cases this solves a problem.