Rising Star

Deezer Sonos problem

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This has been the deezer app in Sonos right now for about 2 months, sporadically it works once a week - but there’s seriously something wrong and it is grinding my gears.

I love deezer (although the old UI was a lot better) and I love Sonos (altbough their previous app was a lot better as well, lol)

Please tell me how or if this will be fixed!

I can access my favorite songs, my recent playlists, search for a song all with the help of the Sonos start screen (and searched songs come as a result of deezer and are playable) - but just opening the Deezer app within Sonos like normally, will not load at all.

Deleted Sonos, deleted the Deezer service, disabled wifi, rebooted wifi, re-installed the whole Sonos Home Setup. Absolutely nothing works.

My brother’s a software engineer and he says it looks like it could be calling for an unaccessable API and/or an impossible handshake?

I’ve seen other posts on other forums this has been a problem for quite some while now in Germany and (where I live) The Netherlands.

Please don’t make me switch to Spotifreak...😔

SONOS

awesomemac

Superuser

As I read it, I’d say you’ve already tried everything possible to get Deezer working through Sonos.

I’d love to give you the answer, but it still seems strange that once you’re in the Sonos app, you apparently can’t select Deezer. I don’t have this problem when using Sonos.

Out of curiosity, I removed Deezer and then added it again, and Deezer continued to work perfectly within Sonos.

One thing you could try, in addition to removing Deezer from the Sonos app, is revoking Sonos’s access on the Deezer website. This option can only be found on the Deezer website.

There, you’ll see a section called My Applications. In that section, you’ll find the various apps that have access to your Deezer account. Remove Sonos, then add Deezer back again through the Sonos app and see whether that helps.