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Planetbopp
Guitar Hero
July 28, 2023
Answered

Deezer Connect broken again

  • July 28, 2023
  • 15 replies
  • 473 views

Using a Mac mini connected to my Hi-Fi system running Deezer 5.30.590 (5.3.590.173) and an iPad running Deezer 9.44.0 (9.44.0.3) to select songs using Deezer Connect. When I first set this all up it worked for several months. Then suddenly the iPad Deezer app could no longer find the Mac mini when  I would activate Deezer connect. I reinstalled and updated many times and a few weeks ago it started working again. Occasionally I would lose the connection and have to uninstall the iPad app and reinstall just to find the Mac mini. But this time even that is not working. I think this needs to be a priority for Deezer because users are inclined to want HD and that requires a direct connection between a streaming pc and the Hi-Fi system, and obviously users will want to be able to control that streaming pc from the listening position. Is there any work on this or time available to take a look at it?

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    Best answer by Leonídia.Deezer

    Thanks for the feedback @h4xxx .

    Indeed there has been some work in Deezer Connect @Planetbopp , but we still know that some issues are occurring.

    Right now this is how we can use Deezer Connect:

    Because of some inaccuracies in the incidents that we had open with our developers, we need to start over again.

    Means that after the recent updates, we know need to identify what is still not working, and report new incidents to them.

    So if you still get any issue with Deezer Connect, please reply on this thread and with a video of the issue, share:

    • Device and OS of the device who is controlling
    • Device and OS of the device been controlled

    That why we can be all much more efficient targeting the actual issues of the feature Deezer Connect.

    Thanks in advance to all of you.

     

    Hi, me again here, sharing a possible troubleshooting when some issue arise with Deezer Connect:

    The feature works better if both devices used are connected to a good network connection.

    Devices should be automatically disconnected from each other when encountering most issues, if not:

    • Try to manually disconnect (pressing the stop button)

    • Kill the receiver (force kill)

    • Kill the sender (force kill for apps, refresh page for web)

    👉🏼 Starting the playback on the sender before trying to connect to the receiver make the connexion more likely to succeed. Especially for big queue lists.

    👉🏼 Enabling / disabling synchronised queue list feature might help (settings > devices).

    Please share feedback with us, if these steps improved the experience.

    15 replies

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    Guitar Hero
    PlanetboppAuthor
    Guitar Hero
    November 4, 2023

    Hi,

    This website only allows photos to be uploaded. You can watch the video here: Connect issues
     

    I’ve done some more testing. The sender can only play/pause the receiving device. Pressing play on the sender simply starts the receiver playing whatever song is in its queue. If you try to select a new song on the sender, the connection crashes.

    i tried toggling sync and force quitting and opening the sender app first. The connection is still limited to playing and pausing. The selection of tracks is not possible.  
     

     

    Jaime.Deezer
    Community Manager
    Jaime.Deezer
    Community Manager
    November 5, 2023

    Thanks @Planetbopp I have tested on my side and same happened, but at some points at was able to select songs anyway after taping play and pause a few times.
    As @Leonídia.Deezer our team is working in a permanent solution for these issues and offer a user experience without any problems.
    Apologies for all the inconvenience and thanks for your patience.

      Guitar Hero
      PlanetboppAuthor
      Guitar Hero
      November 6, 2023

      Thanks @Planetbopp I have tested on my side and same happened, but at some points at was able to select songs anyway after taping play and pause a few times.
      As @Leonídia.Deezer our team is working in a permanent solution for these issues and offer a user experience without any problems.
      Apologies for all the inconvenience and thanks for your patience.

      For me the app on the sending device crashes whenever you try to select a song. I can no longer tap play and pause or restart playback. Everything stops when you select a specific song or album or playlist etc. So the only function that Deezer Connect allows is is to start and stop whichever track the receiving device happens to be showing.

      Leonídia.Deezer
      Community Manager
      Leonídia.Deezer
      Community Manager
      November 30, 2023

      Hi @Planetbopp, sorry to hear that you are having this kind of issue.

      I forwarded the message to our developers, but they promptly informed me that they were already aware of it.

      We are aware of some bugs in the connection, and we hope that in 2024, some of these bugs will be prioritized.

      Any suggestions you have for improving this or other functionalities are very much welcome.

        Guitar Hero
        PlanetboppAuthor
        Guitar Hero
        November 30, 2023

        Thanks Leonida, I wish I had more technical suggestions, but all I can really say, seeing as the fixes are now scheduled for sometime in 2024, is that it is now almost a whole year since I have been able to control my sound system and listen to music in a half comfortable manner (without having to stop and start and restart and mess around with the app between each song). It’s a really poor experience. 

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