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Guitar Hero
Jun 11, 2024 1:42 PM UTC
Answered

Carplay

Hello, since the last update I have black screen on carplay. My car is toyota camry.

thanks

baksaAnswer
Hitmaker
Jun 15, 2024 7:36 AM UTC

Update arrived, for me, problem solved. Thanks for quick solution

21 replies

GropplerZorn
Superuser
Superuser
Jun 11, 2024 1:53 PM UTC

hey there @Offliner 

what troubleshooting steps have you taken thus far?

check the port for lint/debris? try a different cable? reboot phone and/or head unit? set up CarPlay again?

Deezer Legend
OfflinerAuthor
Guitar Hero
Jun 11, 2024 3:03 PM UTC

hello @GropplerZorn Carplay is working fine, all applications are running well except deezer which is blackscreen

Leonídia.Deezer
Community Manager
Community Manager
Jun 11, 2024 3:30 PM UTC

Hi @Offliner, thank you for sharing your experience with us, and a big thank you to our Super User @GropplerZorn for the help.

Indeed, this is a bug that occurs when connecting the phone to Carplay without a network.

Our team is actively working on a fix.

Please keep an eye out for the next update.

Thank you for your patience.

OfflinerAuthor
Guitar Hero
Jun 11, 2024 3:35 PM UTC

@Leonídia.Deezer , thank you will be waiting for the next ipdate.

Hitmaker
Jun 12, 2024 5:23 AM UTC

Hello, same situation here from last update. Wifi connected and even with 5G network still a black screen. Try to restart phone same after restart. I can play music, it show song that playing but main menue is black. Car is VW Arteon.

OfflinerAuthor
Guitar Hero
Jun 12, 2024 6:00 AM UTC

@baksa hello I even deleted deezer and installed it again, restart device, restart the car, everything has been done same issue. They said the issue is with the recent update and we need to wait for the fix to be released.

Jekaboom
Roadie
Roadie
Jun 12, 2024 8:06 AM UTC

Same issue here since last update. White screen only in carplay. All other carplay apps work and deezer worked perfectly until recenr update

awesomemac
Superuser
Superuser
Jun 12, 2024 1:08 PM UTC

@Jekaboom, @Offliner and @baksa, are you using the Deezer beta or the official release?

OfflinerAuthor
Guitar Hero
Jun 12, 2024 2:15 PM UTC

@awesomemac official release published two days ago

Jekaboom
Roadie
Roadie
Jun 12, 2024 2:33 PM UTC

@Jekaboom, @Offliner and @baksa, are you using the Deezer beta or the official release?


official relase published on app store (version 10.14.0 / 10.14.0.1)