Can't play downloaded music when offline

Hello,

Just to let you know that it did not work. Even some of the song playlists i redownloaded didn’t download for offline mode. I’m using deezer on a M11 Plus from Fiio which basically runs like an android device. Still haven’t had any success getting it to work. Has anyone else had this issue and fixed it?

Hello ​@AdalKatze thanks for the information and sorry to hear that it didn’t work.

Can you please share with me these details:

• The brand and model of your device - M11 Plus from Fiio
• The operating system version (Android, iOS, ...) installed on your device
• The version of Deezer you're using
• Record the issue, step by step, so our developers can try to reproduce.

Hi all, how are you?

I am experiencing the same issues as described below:

Issue 1:
Playing download content in off line mode doesn't work - it asks for connection to play downloaded content in off line mode.

Issue 2:
Playing content over mobile connection keeps loading forever with strong stable 5g network signal available. App preferences is set to allow unrestricted background data, and audio settings os set to stream in basic quality over mobile network.

I have followed the instructions described by deezer support below:

A)Set App Battery Usage to  Unrestricted;

B)Set App mobile network data usage to Unrestricted;

C)Set app Audio quality download over mobile network to basic.

I also have reinstalled the app several times, and redownloaded all content, but it didn´t solved the issues.

Please, May someone help me to figure out how to fix it?

Device info:
Google pixel 7
Android 15 security pack December 2024

Deezer app details:
Deezer 8.0.28.4
Permissions if app is unused is disabled
App Battery Usage is set to Unrestricted

 

Hello ​@thiagotc! Thanks for sharing the details!

Could you let me know if the issue still persists for you? 

In this post, you can see that other users are saying the issue has been fixed.

Hi ​@thiagotc another user ​@jayarmstrong says “after clearing cache & storage and re-downloading on version 8.0.27.5, I no longer see the issue.”

Here to add to the list of users that found out too late on a trip that had no internet connection that my1000s of downloaded tracks wouldn’t work for offline’. Does Deezer know that this is a persistent issue? 

They know apparently, there’s an “Offline Mode” in the settings which is a workaround that helps… I sure wish I knew about it before taking a flight because my downloaded playlist told me that I can't play anything while I'm in Airplane mode...

Hi, tried all the tips mentioned here, but none helped. A few months ago I even redownloaded all the music in my phone, but after a while this problem popped up again.

Phone: Samsung Galaxy S21 Ultra, Android 15

Deezer version: 8.0.48.6

If needed, I can send you a video where it's visible how either error message "There is a network issue" or "You are in offline mode" shows up when trying to play downloaded music. 

Hi ​@ddddd_ a video would be helpful indeed.
I’ve tested on my side and everything works fine in offline mode. I don’t know if it makes a difference but I always activate “offline mode” on settings and have never experienced what you mentioned above (on planes, trains, road trips, etc.).
Thanks and apologies for the inconvenience

Okay, I had this problem for awhile and it puzzled me. On Pixel 7, with Android 16. The device would not play downloaded music and would say “Please connect” and such, which was brand new. Turns out it, for me, was related to ‘Battery Saver’ mode. Turning it off allowed me to listen to every single track just fine with no connection. This was brand new because of an Update, as this never happened before on this device in the same Battery Saver mode. Changing the app to have ‘Unrestricted Background Usage’ for the battery seems to allow the downloaded music to work in offline AND battery saver mode. While I’m glad to have found a fix to this, my question is: “Why is the architecture of the App so beholden to Unrestricted Background Usage to play previously downloaded music?”. 

My hypothesis is that the Deezer application's architecture includes a mandatory session-based license validation check that is initiated as a background process whenever playback begins. This check is required to decrypt and authorize the DRM-protected local files. In its default state, Android's 'Battery Saver' mode aggressively restricts or terminates non-essential background processes to conserve power. Consequently, when a user attempts to play a downloaded track in this mode, the OS blocks the app's critical license validation process (regardless of internet connection). The app's error handling for this specific failure is not sophisticated enough to distinguish it from a lack of internet, so it defaults to a generic 'Please connect' error message. Furthermore, there is a separate, long-term offline grace period, likely around 30 days (this seems correct for a monthly subscription platform), which will eventually require a successful connection to re-validate the content licenses, regardless of the Battery Saver status.