Skip to main content
Noam Asulin
Superuser
Noam Asulin
Bezi since 2017
June 29, 2019
Not for now

Upgrade to Family from Premium without losing money

  • June 29, 2019
  • 5 replies
  • 138 views
Guys, please allow us to upgrade from Premium to Family without the need to cancel premium first. It doesn't make any sense.
As for now, users need to cancel the premium subscription, wait for the account to be on free mode and then they can subscribe to Family subscription. It's not convenient, it is annoying and doesn't make any sense.

Thx.

      5 replies

      Rudi
      Ultimate Superstar
      Rudi
      Ultimate Superstar
      June 30, 2019
      Thanks for the suggestion @Noam Asulin

      I've voted for it and hopefully other users follow suit. You can also recommend this thread to users when you see them querying upgrades 😉
        Noam Asulin
        Superuser
        Noam AsulinAuthor
        Bezi since 2017
        July 2, 2019
        Thanks for the suggestion @Noam Asulin

        I've voted for it and hopefully other users follow suit. You can also recommend this thread to users when you see them querying upgrades ;)
        That's a good idea . I will . thx
        (He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
          Roadie
          Khalid Asiri
          Roadie
          June 25, 2020

          Guys, please allow us to upgrade from Premium to Family without the need to cancel premium first. It doesn't make any sense.
          As for now, users need to cancel the premium subscription, wait for the account to be on free mode and then they can subscribe to Family subscription. It's not convenient, it is annoying and doesn't make any sense.

          Thx.

          Yah i’ve same problem my Girlfriend asking me always add me add me 🤣 i’m telling her sorry i’ve to wait premium to be over to start the new plan. 
          really please fix it 

          Roadie
          Khalid Asiri
          Roadie
          June 25, 2020

          Please guys Vote and share it 

            Rockstar
            Kevin Deezer
            Rockstar
            June 26, 2020

            Hello @Khalid Asiri, this indeed needs to be improved, I agree it’s absolutely not user-friendly. Our teams are working on developments to make it easier to switch from one offer to the other.

            Thanks a lot for your support, and tell your girlfriend she can try one of our offers on free trials :slight_smile:

            https://www.deezer.com/en/profile/3421485864
            TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement