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  • September 9, 2025
  • 3 replies
  • 15 views

Hi I've upgraded today had duo but it's took a payment today also took a payment yesterday 

3 replies

Nina Nebo
Superuser
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  • Superuser
  • September 9, 2025

 

Hi ​@Gaza1234 !

 

Here are FAQ article from Deezer page , where is explain why you might see unexpected charges on your account.

 

Why have I been charged twice for my Deezer subscription?
Deezer subscriptions are charged on a monthly basis. If you find a second payment has been taken in the same month, there are a couple of reasons why this might happen:

You have accidently created a second Deezer account with another email address
You have subscribed twice using two different Deezer accounts with two different payment methods, such as credit cards, iTunes, or your mobile provider

 

What can I do about my double charges?
Firstly, check if you have two accounts. Secondly, check if you have more than one payment method. Finally, cancel the subscription you do not need as soon as possible

 

 

https://support.deezer.com/hc/en-gb/articles/115003755085-Unexpected-Charges-on-Deezer-FAQs

 

 

If the article did not help you, then contact Deezer support for further assistance

https://support.deezer.com/hc/en-gb/requests/new


  • Author
  • One Hit Wonder
  • September 10, 2025

All I did was upgrade to duo


Nina Nebo
Superuser
Forum|alt.badge.img+17
  • Superuser
  • September 10, 2025

All I did was upgrade to duo

 

@Gaza1234 

If you're double-charged after upgrading to Deezer Duo, contact Deezer Customer Support directly to resolve the issue, as they can access your account and investigate the double payment .

 

https://support.deezer.com/hc/en-gb/requests/new