HiFi compatibility on all devices.

Hi there @Adnan Rana

Thank you for your feedback - it's nicely detail. I've moved it here so that you can keep updated with all the news surrounding HiFi across different devices - you may have found it hard to get the message from us, but we're constantly thinking about compatibility and new/existing platforms.
I'll pass your message on as well. Please don't forget to vote if you haven't already 😉

When can I use Dezer HiFi on my mobile?

Never

https://en.deezercommunity.com/features-44/deezer-hifi-quality-on-different-devices-6040/index7.html

Rudi wrote:
Hi there @Anon

No specific plans for LG devices. But we're looking at this overall, so thank you for the feedback - I'll pass it on to the relevant team here.



Hi Rudi

Thanks for the prompt response! Given that you guys are, as you say, 'looking at this overall', please can Deezer offer a more expansive/substantive update as to what progress looks like for you in respect of that?

Is there a road map? A timeline? Are you aligning to Android version updates for roll outs or will you just release FLAC compatability as and when this is possible? Are you aiming for this year or +2020?

I've been using FLACs since 2013, on HTC One M7, with the music player Neutron. It's 2019.. What are the major sets backs that are hindering this deployment? I mean.. It's an app just like Neutron... I'm on a wired connection via classic 3.5mm jack, it's not like I'm even streaming most tracks because I download my playlists... What am I missing?

I'm not frustrated or anything, but if you can't provide any sort of clarity I'll probably just end my HiFi subscription for now, until you can provide a truly HiFi service - and rather spend the £240 a year on audio equipment. I've already got a large SD card installed with a selection of a few thousand FLACs, so transitioning is a matter of seconds, but I do enjoy building playlists on Deezer, and if you're making realistic progress I'd happily continue building them in anticipation for the update.

It's probably a 60/40 split between my phone/pc for music streaming, so obviously this is kind of a big deal when at least half the time I can't even get what I'm paying for. I trust you can appreciate that and I'm sure I'm not the only one who feels this way...

I look forward to your response!

Well, having just spent over an hour reading this thread, it's clear you have no real interest in supporting your HiFi community, and choose to string everyone along with stupid comments like 'passed to Devs' and 'keep voting'. It doesn't take votes for anyone with a brain in 2019 to know that the HiFi market has been growing exponentially since at least 2015, so if you're in the music streaming business today and don't know that then you must be retarded.

The fact you constantly say you pass feedback and are in talks but never have information for your subscribers is highly suspicious. It's impossible to not have any information to share whatsoever when, over the period of the thread, you've released updates for various HiFi systems as well as Windows Desktop HiFi - why couldn't you tell your customers these were the projects you were focused on? Probably because you knew people would unsubscribe the moment you made clear you had not real desire to release a HiFi version for mobile. But now it's clear for all to see... You have little interest in customer satisfaction. Good luck to you and your callous concern for your HiFi subscribers, I will not renew my HiFi account with you and will instead switch to Tidal as soon as I have time.

A simple update with a realistic timeline would probably have made everyone happy. Think about that.

Well, having just spent over an hour reading this thread, it's clear you have no real interest in supporting your HiFi community, and choose to string everyone along with stupid comments like 'passed to Devs' and 'keep voting'. It doesn't take votes for anyone with a brain in 2019 to know that the HiFi market has been growing exponentially since at least 2015, so if you're in the music streaming business today and don't know that then you must be retarded.

The fact you constantly say you pass feedback and are in talks but never have information for your subscribers is highly suspicious. It's impossible to not have any information to share whatsoever when, over the period of the thread, you've released updates for various HiFi systems as well as Windows Desktop HiFi - why couldn't you tell your customers these were the projects you were focused on? Probably because you knew people would unsubscribe the moment you made clear you had not real desire to release a HiFi version for mobile. But now it's clear for all to see... You have little interest in customer satisfaction. Good luck to you and your callous concern for your HiFi subscribers, I will not renew my HiFi account with you and will instead switch to Tidal as soon as I have time.

A simple update with a realistic timeline would probably have made everyone happy. Think about that.

I'm in the same situation. I've been using Deezer for many years on desktop app, but now I want to completely switch to a portable setup. Fiio DAP, good IEMs and nothing else. And I'm frustrated that I still can't get HiFi quality from Deezer on Android device.. While Tidal streams CD quality and even MQA. I guess I'll switch to Tidal if Deezer won't give me HiFi streaming - it's 2019 guys, wake up!

@Rocklobsta

Like that feedback, bud. Will definitely pass it on!

Signal goes from Earth to Mars just 13 minutes.
Our feedbacks go to Deezer for years... 🤣

Well, having just spent over an hour reading this thread, it's clear you have no real interest in supporting your HiFi community, and choose to string everyone along with stupid comments like 'passed to Devs' and 'keep voting'. It doesn't take votes for anyone with a brain in 2019 to know that the HiFi market has been growing exponentially since at least 2015, so if you're in the music streaming business today and don't know that then you must be retarded.

The fact you constantly say you pass feedback and are in talks but never have information for your subscribers is highly suspicious. It's impossible to not have any information to share whatsoever when, over the period of the thread, you've released updates for various HiFi systems as well as Windows Desktop HiFi - why couldn't you tell your customers these were the projects you were focused on? Probably because you knew people would unsubscribe the moment you made clear you had not real desire to release a HiFi version for mobile. But now it's clear for all to see... You have little interest in customer satisfaction. Good luck to you and your callous concern for your HiFi subscribers, I will not renew my HiFi account with you and will instead switch to Tidal as soon as I have time.

A simple update with a realistic timeline would probably have made everyone happy. Think about that.I'm in the same situation. I've been using Deezer for many years on desktop app, but now I want to completely switch to a portable setup. Fiio DAP, good IEMs and nothing else. And I'm frustrated that I still can't get HiFi quality from Deezer on Android device.. While Tidal streams CD quality and even MQA. I guess I'll switch to Tidal if Deezer won't give me HiFi streaming - it's 2019 guys, wake up!

Yeah let's see what reply we get here, that's the real proof. Deezer community reps always quick to reply to everyone with their placating 'keep voting' replies... Let's see if they respond to REAL COMMENTS, with a REAL RESPONSE. if they ignore these posts... Then we know... And it's there for all to see... They DGAF. Time will tell.

So heard back from the developer support email address and the published API does not have any support for Hi-Fi.

If anyone in Deezer world is listening to customer input here is how Deezer should be handling the API situation by publishing it the way Qobuz has done for anyone to use - https://github.com/Qobuz/api-documentation#hi-res-in-api

If only it could work on the devices it is supposed to work on...like chromecast.
For months and months it is sold but does not work
Hundreds of people complaining on this forum for instance and the solution by deezer is...to remove the threads talking about it. Totally dishonest. How can it be?!

Hello,

I have subscribed to Deezer since the beginning (before it went to family accounts) December 2015. I asked to add one profile as a Hi-Fi account to be told I have to take out another account. It would be nice to understand if Deezer has any intentions in this regard.

I like the thoughts of "Anonymous"

"Deezer hifi is not of much value unless you specifically own an Sonos system or play on computer app. The developers need to get it on iPhone and android apps - would obviously expand the listening possibilities and give Tidal some competition - tidal is good service but the Deezer app is far better. Also. I have my Deezer account Set up on my bose sound touch systems. Would be perfect if it supported the hifi option on these devices"

How do I vote for this